NOTE -: No freshers will be entertained, only experienced candidates from travel industry will be reached out. Job Title: Customer Service Representative – Schedule Change (Travel Industry) Location: Gurugram, Sector - 18, Udyog Vihar, Phase - IV Job Type: Full-Time Department: Operations Job Summary: We are seeking a proactive and detail-oriented Customer Service Representative – Schedule Change to join our team in the dynamic travel industry. In this role, you will be responsible for assisting customers with itinerary changes due to airline schedule updates, cancellations, or disruptions. Your goal is to ensure seamless travel experiences by delivering exceptional support, maintaining accuracy, and providing timely resolutions. Key Responsibilities: Handle incoming requests via phone, email, and chat related to flight or itinerary schedule changes. Proactively notify customers of airline-initiated changes and provide alternate travel options. Coordinate with airlines, vendors, and internal teams to facilitate rebookings, refunds, or travel credits. Clearly explain policies, fare rules, and options to customers in an empathetic and professional manner. Ensure all changes are accurately updated in the booking system and customer records. Track and resolve customer escalations related to time-sensitive travel changes. Stay updated on airline policies, industry changes, and company protocols. Maintain performance metrics including response time, resolution rate, and customer satisfaction. Qualifications: 1–2 years of customer service experience, preferably in the travel or airline industry. Familiarity with GDS systems (e.g., Amadeus, Sabre, Galileo) is a strong plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks in a fast-paced, time-sensitive environment. Willingness to work in rotating shifts, including weekends and holidays, if required. Preferred Skills: Experience handling airline schedule changes or irregular operations (IROPS). Multilingual abilities are a plus. What We Offer: Competitive compensation and benefits package. Opportunities for career growth and training. A collaborative, travel-loving team culture. Employee travel perks and discounts. Join us and help travelers get where they need to go – smoothly, efficiently, and with care. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Rotational shift Weekend availability Supplemental Pay: Yearly bonus Language: English (Required) Work Location: In person Speak with the employer +91 9654101572

NOTE -: No freshers will be entertained, only experienced candidates from travel industry will be reached out. Job Title: Customer Service Representative – Schedule Change (Travel Industry) Location: Gurugram, Sector - 18, Udyog Vihar, Phase - IV Job Type: Full-Time Department: Operations Job Summary: We are seeking a proactive and detail-oriented Customer Service Representative – Schedule Change to join our team in the dynamic travel industry. In this role, you will be responsible for assisting customers with itinerary changes due to airline schedule updates, cancellations, or disruptions. Your goal is to ensure seamless travel experiences by delivering exceptional support, maintaining accuracy, and providing timely resolutions. Key Responsibilities: Handle incoming requests via phone, email, and chat related to flight or itinerary schedule changes. Proactively notify customers of airline-initiated changes and provide alternate travel options. Coordinate with airlines, vendors, and internal teams to facilitate rebookings, refunds, or travel credits. Clearly explain policies, fare rules, and options to customers in an empathetic and professional manner. Ensure all changes are accurately updated in the booking system and customer records. Track and resolve customer escalations related to time-sensitive travel changes. Stay updated on airline policies, industry changes, and company protocols. Maintain performance metrics including response time, resolution rate, and customer satisfaction. Qualifications: 1–2 years of customer service experience, preferably in the travel or airline industry. Familiarity with GDS systems (e.g., Amadeus, Sabre, Galileo) is a strong plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks in a fast-paced, time-sensitive environment. Willingness to work in rotating shifts, including weekends and holidays, if required. Preferred Skills: Experience handling airline schedule changes or irregular operations (IROPS). Multilingual abilities are a plus. What We Offer: Competitive compensation and benefits package. Opportunities for career growth and training. A collaborative, travel-loving team culture. Employee travel perks and discounts. Join us and help travelers get where they need to go – smoothly, efficiently, and with care. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Rotational shift Weekend availability Supplemental Pay: Yearly bonus Language: English (Required) Work Location: In person Speak with the employer +91 9654101572

COMPANY NAME – I2A Technologies LOCATION – Gurgaon, Sector - 18 OFFER CTC – Maximum 35 K PROCESS – US International INDUSTRY - Leisure, Travel & Tourism EMPLOYMENT TYPE - Full-time About Us: i2a Technologies is a conglomerate that aims to provide business solutions through the use of technology. As the leaders in innovation, we boast about a strong global outreach that continues to expand with time. We work to connect travel with the evolving technology in a fast-paced world. In-house developed travel bookings platform. No involvement of the third party. Transparent and reliable business processes. Job Summary We are looking for an experienced and detail-oriented Ticketing Executive to join our travel operations team, supporting clients based in the United States . The ideal candidate will be responsible for managing flight bookings, ticket issuance, reissuance, cancellations, and providing travel-related customer support for a US-based clientele. Key Responsibilities · Handle air ticket issuance, reissuance, exchanges, and cancellations using GDS (Sabre or Galileo). · Coordinate with airlines and consolidators for fare rules, PNR changes, and waivers. · Manage booking modifications as per client requests and ensure accuracy in ticketing. · Provide support to customers via calls, chats, and emails during US hours. · Monitor PNR queues and ensure timely ticketing to avoid auto cancellations. · Interpret fare rules and penalties for refunds or reissues accurately. · Maintain detailed records of all transactions and communication logs. · Work closely with the sales and customer service teams to ensure seamless travel support. Requirements Minimum 1–3 years of experience in air ticketing within the travel industry. Proficiency in at least one major GDS system (Sabre, Galileo). Strong knowledge of international fare rules and airline policies. Excellent communication skills (spoken and written English). Attention to detail and ability to work under pressure. Knowledge of US travel market, geography, and visa rules is a plus. Work Environment · Fast-paced, customer-focused, and deadline-driven. · Requires flexibility in work hours, including weekends and holidays based on business needs. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Location: Gurugram, Haryana (Required) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 9654101572

COMPANY NAME – I2A Technologies LOCATION – Gurgaon, Sector - 18 OFFER CTC – Maximum 35 K PROCESS – US International INDUSTRY - Leisure, Travel & Tourism EMPLOYMENT TYPE - Full-time About Us: i2a Technologies is a conglomerate that aims to provide business solutions through the use of technology. As the leaders in innovation, we boast about a strong global outreach that continues to expand with time. We work to connect travel with the evolving technology in a fast-paced world. In-house developed travel bookings platform. No involvement of the third party. Transparent and reliable business processes. Job Summary We are looking for an experienced and detail-oriented Ticketing Executive to join our travel operations team, supporting clients based in the United States . The ideal candidate will be responsible for managing flight bookings, ticket issuance, reissuance, cancellations, and providing travel-related customer support for a US-based clientele. Key Responsibilities · Handle air ticket issuance, reissuance, exchanges, and cancellations using GDS (Sabre or Galileo). · Coordinate with airlines and consolidators for fare rules, PNR changes, and waivers. · Manage booking modifications as per client requests and ensure accuracy in ticketing. · Provide support to customers via calls, chats, and emails during US hours. · Monitor PNR queues and ensure timely ticketing to avoid auto cancellations. · Interpret fare rules and penalties for refunds or reissues accurately. · Maintain detailed records of all transactions and communication logs. · Work closely with the sales and customer service teams to ensure seamless travel support. Requirements Minimum 1–3 years of experience in air ticketing within the travel industry. Proficiency in at least one major GDS system (Sabre, Galileo). Strong knowledge of international fare rules and airline policies. Excellent communication skills (spoken and written English). Attention to detail and ability to work under pressure. Knowledge of US travel market, geography, and visa rules is a plus. Work Environment · Fast-paced, customer-focused, and deadline-driven. · Requires flexibility in work hours, including weekends and holidays based on business needs. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Location: Gurugram, Haryana (Required) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 9654101572

As a Cruise Sales Consultant at I2A Technologies in Gurgaon, Sector - 18, you will play a crucial role in assisting customers with booking cabins and facilities on international cruises. Your primary responsibilities will include handling incoming calls, guiding customers towards the most efficient routes and affordable prices, and providing trip planning assistance for both business and leisure packages. Your dedication to offering exceptional customer service while ensuring professional, accurate, and cost-effective travel arrangements will be essential in meeting and exceeding sales targets. To excel in this role, you should possess a good understanding of GDS systems such as Galileo or Sabre, along with at least 1 year of experience in the travel industry. Excellent communication skills, particularly in a voice-based sales process, will be key to your success. Your ability to multitask, prioritize effectively, and leverage your knowledge of the travel industry will enable you to thrive in this dynamic environment. In addition to a competitive salary with a decent hike on your last salary, you will have access to benefits such as commuter assistance and health insurance. Furthermore, a performance bonus structure is in place to recognize and reward your achievements. This full-time, permanent position requires your presence in person at the office in Gurgaon. If you are ready to leverage your sales skills, industry knowledge, and passion for travel to create memorable experiences for customers and drive revenue growth, we encourage you to speak with us further about this exciting opportunity at I2A Technologies. Contact us at +91 9654101572 to learn more.,

You are a Hardcore Travel Sales Expert specializing in US Spanish customers (PPC). Your primary responsibility will be to book flights, hotels, and cabs for Spanish clients, ensuring efficiency and affordability. You will handle incoming calls, providing corporate clients and business partners with the best travel options. Your role involves offering trip planning assistance, business and leisure packages, and travel guidance in Spanish. Exceptional customer service is crucial as you strive to make accurate and cost-effective travel arrangements. Meeting targets with precision and quality is key, including converting incoming calls into sales opportunities to drive company revenue. This is a permanent position based in Gurugram, requiring you to work on a rotational shift basis with provided transportation. You will receive a decent salary increase from your current package, along with attractive incentives. Furthermore, health insurance and performance bonuses are part of the compensation package. Your work location will be on-site, ensuring direct interaction with clients and colleagues. If you are interested in this opportunity, please contact the employer at +91 9654101572.,

Urgent Hiring for Spanish Travel Sales Consultant : NO FRESHERS COMPANY NAME – i2A Technologies LOCATION – GURGOAN OFFER CTC – DECIENT HIKE ON LAST SALARY PROCESS – US (Night Shift) Job description Book Flights, Cruises, and Car Rentals for the Spanish Customers. Handle incoming calls and offer corporate clients and business partners the most efficient route to their destination as well as the most affordable prices on the market. Providing clients with trip planning assistance, business and leisure packages, as well as travel information and guidance. Provide the client with outstanding customer service while making professional, accurate, and cost-effective travel arrangements. Achieving targets while maintaining accuracy and quality. The conversion of an incoming call into a sales call and thus generating revenue for the company Job Requirement Good GDS understanding (Galileo/Sabre) with Minimum 1+ Year Experience in Travel Excellent communication skills Comfortable for Voice based US sales process Ability to multitask and prioritize effectively Familiarity with travel industry knowledge Industry - Leisure, Travel & Tourism Employment Type - Full-time Job Types: Full-time, Permanent Pay: From ₹40,000.00 per month Benefits: Commuter assistance Health insurance Work Location: In person

Urgent Hiring for Spanish Travel Sales Consultant : NO FRESHERS COMPANY NAME – i2A Technologies LOCATION – GURGOAN OFFER CTC – DECIENT HIKE ON LAST SALARY PROCESS – US (Night Shift) Job description Book Flights, Cruises, and Car Rentals for the Spanish Customers. Handle incoming calls and offer corporate clients and business partners the most efficient route to their destination as well as the most affordable prices on the market. Providing clients with trip planning assistance, business and leisure packages, as well as travel information and guidance. Provide the client with outstanding customer service while making professional, accurate, and cost-effective travel arrangements. Achieving targets while maintaining accuracy and quality. The conversion of an incoming call into a sales call and thus generating revenue for the company Job Requirement Good GDS understanding (Galileo/Sabre) with Minimum 1+ Year Experience in Travel Excellent communication skills Comfortable for Voice based US sales process Ability to multitask and prioritize effectively Familiarity with travel industry knowledge Industry - Leisure, Travel & Tourism Employment Type - Full-time Job Types: Full-time, Permanent Pay: From ₹40,000.00 per month Benefits: Commuter assistance Health insurance Work Location: In person

As a Hardcore Travel Sales Expert with expertise in US Spanish (PPC), you will be responsible for booking flights, hotels, and cabs for Spanish customers. Your primary duties will include handling incoming calls, providing efficient travel routes, and offering competitive prices to corporate clients and business partners. Additionally, you will assist clients with trip planning, business and leisure packages, and travel information in Spanish. Your role will involve delivering outstanding customer service, ensuring professional and cost-effective travel arrangements, and achieving sales targets while upholding accuracy and quality standards. You will be expected to convert incoming calls into sales opportunities, thereby contributing to the company's revenue generation. This is a permanent position based in Gurugram, with rotational shifts and provided transportation. The compensation package includes a decent hike on your current salary, lucrative incentives, health insurance, and performance bonuses. If you are looking for a challenging yet rewarding opportunity in the travel industry, we encourage you to speak with the employer at +91 9654101572.,

NOTE - NO FRESHER PROFILES WILL BE ENTERTAINED. Job Title: Quality Analyst – US Travel Process Location: Gurgaon Department: Operations Reports To: Operations Manager Employment Type: Full-Time We are seeking a detail-oriented and analytical *Quality Analyst* with experience in the travel and tourism industry. The ideal candidate will be responsible for monitoring and evaluating the quality of Sales and operational processes, identifying gaps, and driving improvements across travel services (Car Rental Process). Your insights will directly impact customer satisfaction and service excellence. Key Responsibilities: * Evaluate and audit calls, emails, chats, and bookings handled by customer support or travel consultants. * Develop quality assurance procedures and ensure alignment with industry and organizational standards. * Monitor performance metrics such as response accuracy, turnaround time (TAT), and adherence to process protocols. * Identify trends, errors, and opportunities for process or behavior improvement. * Collaborate with operation team to provide feedback, support coaching sessions, and enhance agent performance. * Assist in root cause analysis of customer complaints and suggest preventive measures. * Contribute to continuous improvement initiatives for service delivery and customer experience. * Maintain updated knowledge of travel products, destinations, airline GDS systems (Amadeus, Sabre, Galileo), and global travel regulations. Required Skills & Qualifications: * Bachelor’s degree in Travel & Tourism, Business Administration, or related field. * 1-2 years of experience in a quality analyst role within the travel industry (B2C). * Strong understanding of travel operations, including flights, hotels, and package bookings. * Excellent communication, observation, and analytical skills. * Proficiency in MS Office (Excel, PowerPoint, Word) and QA tools. * Ability to multitask and work independently in a dynamic environment. * Strong attention to detail and commitment to service excellence. Preferred Qualifications: * Prior experience in a travel BPO or OTA (Online Travel Agency). * Exposure to international markets and travel compliance standards. Why Join Us? * Work with a leading brand in the travel industry * Opportunity to contribute to service quality improvement initiatives * Collaborative and inclusive work culture * Growth and upskilling opportunities To Apply: Send your resume at adyasha@i2a.co / 9667746753. Location: Gurgaon Department: Operations Reports To: Operations Manager Employment Type: Full-Time We are seeking a detail-oriented and analytical Quality Analyst with experience in the travel and tourism industry. The ideal candidate will be responsible for monitoring and evaluating the quality of Sales and operational processes, identifying gaps, and driving improvements across travel services ( Car Rental Process ). Your insights will directly impact customer satisfaction and service excellence. Key Responsibilities: * Evaluate and audit calls, emails, chats, and bookings handled by customer support or travel consultants. * Develop quality assurance procedures and ensure alignment with industry and organizational standards. * Monitor performance metrics such as response accuracy, turnaround time (TAT), and adherence to process protocols. * Identify trends, errors, and opportunities for process or behavior improvement. * Collaborate with operation team to provide feedback, support coaching sessions, and enhance agent performance. * Assist in root cause analysis of customer complaints and suggest preventive measures. * Contribute to continuous improvement initiatives for service delivery and customer experience. * Maintain updated knowledge of travel products, destinations, airline GDS systems (Amadeus, Sabre, Galileo), and global travel regulations. Required Skills & Qualifications: * Bachelor’s degree in Travel & Tourism, Business Administration, or related field. * 1-2 years of experience in a quality analyst role within the travel industry (B2C). * Strong understanding of travel operations, including flights, hotels, and package bookings. * Excellent communication, observation, and analytical skills. * Proficiency in MS Office (Excel, PowerPoint, Word) and QA tools. * Ability to multitask and work independently in a dynamic environment. * Strong attention to detail and commitment to service excellence. Preferred Qualifications: * Prior experience in a travel BPO or OTA (Online Travel Agency). * Exposure to international markets and travel compliance standards. Why Join Us? * Work with a leading brand in the travel industry * Opportunity to contribute to service quality improvement initiatives * Collaborative and inclusive work culture * Growth and upskilling opportunities To Apply: Send your resume at adyasha@i2a.co / 9667746753. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Work Location: In person Speak with the employer +91 9654101572