Quality Analyst (QA)

Job Description

Job Title: Quality Analyst -Call Center Location:Sector-18, Gurgoan Department: Call Quality Assurance Employment Type: Full-time Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Education:Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Contact via WhatsApp -+91 92055 65697 We are hiring an experienced Call Center Auditor to join our team immediately. This role involves auditing call center interactions to ensure quality standards Key Responsibilities:Quality Auditing: Monitor and audit inbound/outbound calls to assess agent performance and adherence to company standards. Provide feedback to agents and document audit findings. Conduct regular calibration sessions with team leaders. Qualifications and Skills: Minimum 1 year of experience in call center auditing and training. Strong communication and coaching skills. Experience with CRM and call monitoring tools. Joining: Immediate joiners preferred and BPO sector Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: call auditing: 1 year (Required) Work Location: In person Speak with the employer +91 +91 92055 65697