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Quality Analyst : International Voice : Gurgaon : Max 9 LPA: Apply Now

3 - 7 years

5 - 9 Lacs

Gurgaon

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Quality Audit Cognizant Quality Monitoring Quality Analysis International Voice Process Accenture Quality Management HCL Communication Skills Quality Adherence Call Quality Call Audit IBM Sutherland Quality Compliance Quality Tools Amazon WNS Six Sigma Quality Deloitte

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are hiring for the ITES Company for Quality Analyst Role. Salary: 5 LPA to 9 LPA Location: Gurgaon To Apply for Job of Quality Analyst in Gurgaon-Apply Through Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

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www.outpaceconsulting.com

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50-100 Employees

1425 Jobs

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    CEO

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