Quality Analyst

This is an excellent opportunity at HCLTech for healthcare professionals with 2 to 3 years of experience in Quality (RCM and Denial Management). The role of Quality Analyst involves responsibilities such as daily quality review of transactions and calls, overseeing quality assurance and improvement, recommending and implementing quality improvement programs, enhancing process improvement, customer experience, and ensuring high-performing operation. This position requires working at night shifts and from the office for 5 days a week. The essential responsibilities of this role include achieving daily QA targets, reviewing and assessing transactions and calls, providing fair and objective feedback, reporting findings to agents and leads for training and improvement, collaborating on quality processes and scoring techniques, raising and resolving QA concerns promptly, coaching and providing feedback to monitored personnel and supervisors, identifying quality improvement opportunities, calibrating scores objectively, ensuring consistency across sites and teams, analyzing quality data, preparing QA reports, and working with leads and training team to address areas for improvement from QA results. The required skills and competencies for this position include providing regular coaching and feedback to agents, motivating employees for better results, strong communication and listening skills, coaching for performance improvement, knowledge about the US Healthcare industry, understanding healthcare provider business policies and practices, advanced interpersonal, presentation, and communication skills, effective problem-solving, decision-making, innovative thinking, and proficiency in Microsoft Office. Formal education and experience needed for this role include graduation in any stream, experience in denial management and calling, and 1-2 years of experience as a full-time quality analyst in US Healthcare. If you have the relevant experience in Quality - RCA, CAPA, Quality Tools, Agent feedback, and coaching in RCM & Denial Management, and meet the education and experience requirements, you can share your resume to maithreyee.a@hcltech.com for consideration. The mode of interview will be Virtual/Online.,