1.0 - 5.0 years

0 - 0 Lacs

maharashtra

On-site

The Quality Analyst (Calls and Emails) position in the Working Professional business unit at Marol, Mumbai requires a minimum of 1 year of experience. As a Quality Analyst, your primary focus will be on ensuring and improving the quality of customer interactions in sales or customer service processes. This involves conducting audits of transactions, providing feedback to agents, identifying training needs, and working with internal teams to enhance performance, customer satisfaction, and sales outcomes. Additionally, you will be responsible for proactively identifying process gaps and utilizing quality tools to drive continuous improvement. Your key responsibilities will include performing a...

Posted 2 months ago

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Quality Analyst HCLTech

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

This is an excellent opportunity at HCLTech for healthcare professionals with 2 to 3 years of experience in Quality (RCM and Denial Management). The role of Quality Analyst involves responsibilities such as daily quality review of transactions and calls, overseeing quality assurance and improvement, recommending and implementing quality improvement programs, enhancing process improvement, customer experience, and ensuring high-performing operation. This position requires working at night shifts and from the office for 5 days a week. The essential responsibilities of this role include achieving daily QA targets, reviewing and assessing transactions and calls, providing fair and objective feed...

Posted 3 months ago

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We Are Hiring For Call Auditor Role / QA 6 months exp Axis Consultants New Delhi

1.0 - 4.0 years

0 - 3 Lacs

Noida

Work from Office

Quality Analyst Profile In Noida Location Call Auditing Salary upto 3 lac 6 days working Day shifts Location:- Noida sec 62 whatsapp :- 9311447553 Required Candidate profile Domestic calling Experience Required Experience in Auditing the calls and giving feedback to the agents Minimum 6 to 12 months of experience in QA profile English should be Good

Posted 4 months ago

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