Quality Analyst

As a Quality Analyst in the Compliance Department, you will play a key role in supporting the Head of Compliance to ensure regulatory adherence in all business operations. Your responsibilities will include monitoring processes, conducting audits, reviewing collection activities, providing training programs, and addressing compliance risks. The ideal candidate for this position will possess a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and relevant state laws. Your main duties will involve overseeing regulatory compliance by monitoring day-to-day operations to ensure adherence to FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. You will assist in implementing and maintaining compliance policies, procedures, and control frameworks. Internal audits, account activity reviews, and preparation for external audits by clients or regulators will also be part of your responsibilities. In addition, you will be responsible for investigating, documenting, and responding to consumer complaints from various channels, such as direct sources, CFPB, BBB, etc. Analyzing complaint trends and suggesting corrective actions will help in improving compliance standards. Developing and delivering compliance training modules for new hires, as well as ensuring a consistent compliance culture with department leads, will be crucial in your role. Identifying potential compliance risks, recommending mitigation strategies, staying updated on regulatory changes, and communicating their impacts to leadership will be essential tasks. Moreover, overseeing third-party vendors to ensure adherence to company security and privacy protocols related to consumer data will be part of your duties. To qualify for this position, you should hold a Bachelor's degree, have at least 3-5 years of experience in compliance or risk management in the debt collection industry, possess in-depth knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations, demonstrate strong analytical and investigative skills, exhibit excellent written and verbal communication abilities, and showcase the ability to manage multiple projects and deadlines effectively. If you meet these qualifications and are interested in this opportunity, please share your resume with us at saloni@digifocal.in.,