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3.0 - 8.0 years
7 - 14 Lacs
Thane, Mumbai (All Areas)
Work from Office
Job Title: Compliance Manager Department: Compliance Position Summary: The Compliance Manager will support the Head of Compliance in overseeing regulatory adherence across all business operations. This role is critical in monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. The ideal candidate has a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws. Key Responsibilities • Regulatory Oversight: Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Support the implementation and maintenance of compliance policies, procedures, and control frameworks. • Audit & Monitoring: Conduct internal audits, account activity, and communication logs. Manage and prepare for external audits by clients or regulators. • Complaint Management: Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.). Analyse complaint trends and propose corrective actions. • Training & Awareness: Develop and deliver compliance training modules for new hires and ongoing employee certification. Collaborate with department leads to ensure consistent compliance culture. • Risk Assessment: Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies. Stay informed about regulatory changes and updates and communicate impacts to leadership. • Vendor & Data Privacy Oversight: Ensure third-party vendors handling consumer data adhere to company security and privacy protocols. Required Qualifications • Bachelors degree • 3 to 5 years of experience in a compliance or risk management role within a debt collection. • Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations. • Strong analytical and investigative skills. • Excellent written and verbal communication abilities. • Ability to manage multiple projects and deadlines.
Posted 3 weeks ago
8 - 12 years
5 - 10 Lacs
Pune
Work from Office
Manage the US clients' post judgment collections/recovery efforts which includes preparation of legal documents Filing litigation - initiating a US lawsuit to resolve a legal dispute as per US bar guidelines Required Candidate profile Should have knowledge of USA collections laws Knowledge of US Debt recovery process is preferred Familiarity with the US Collections rules & regulations such as Fair Debt Collection Practice
Posted 1 month ago
- 5 years
3 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for US International MNC's Graduates / Undergraduates both can apply Min. 12 months International experience required Salary: Up to 48k + Unlimited incentives Unlimited Incentives Cabs & Meals To Apply, Call or WhatsApp - 7800951673 - Ayush Required Candidate profile Minimum 12 months of International Voice experience will work. Must have excellent communication Skills. Must have good convincing skills.
Posted 1 month ago
- 5 years
2 - 4 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
**Interested candidates Please share their resumes jaya.kumari@provana.com ** Job Location: Noida Sector-2 Salary up to: 32K - 40K (in hand) + PF + 8K allowance (5K Travel Allowance + 3K Attendance Bonus) Mode: WFO Incentives + Meal+ OT 5 Days Working (with 2 rotational Week offs) Requirements: • Graduate/Undergraduate can apply. • Minimum 6 months experience for US 1st/3rd party / legal collections • Should be willing to work in US Shifts • Excellent verbal / written communication skills You will be responsible for • Responsible for interacting with the customers of our clients over the phone, web and voice- mail. • Planning the course of action to fully recover outstanding debt from the customers. • Updating the data and the information about the clients in the respective CRM systems. • Scheduling the payments with the debtors. Please share your resume on WhatsApp at 7303866727.
Posted 1 month ago
1 - 6 years
3 - 6 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
**Interested candidates, please share their resumes on varsha.sahu@provana.com ** Job Location: Noida Sector-2 Salary up to: 32K - 40K (in hand) + PF + 8K allowance (5K Travel Allowance + 3K Attendance Bonus) Mode: WFO Incentives + Meal+ OT 5 Days Working (with 2 rotational Week offs) Requirements: Graduates/undergraduates can apply. Minimum 6 months of experience for US 1st/3rd party / legal collections. Should be willing to work in the US Shifts Excellent verbal / written communication skills. You will be responsible for: Responsible for interacting with the customers of our clients over the phone, web, and voicemail. Planning the course of action to fully recover outstanding debt from the customers. Updating the data and the information about the clients in the respective CRM systems. Scheduling the payments with the debtors. Please share your resume with us on WhatsApp at 7752899316.
Posted 1 month ago
1 - 5 years
2 - 6 Lacs
Pune
Work from Office
Manage the US clients' post judgment collections/recovery efforts which includes preparation of legal documents Filing litigation - initiating a US lawsuit to resolve a legal dispute as per US bar guidelines Required Candidate profile Should have knowledge of USA collections laws Knowledge of US Debt recovery process is preferred Familiarity with the US Collections rules & regulations such as Fair Debt Collection Practice
Posted 2 months ago
0 - 5 years
3 - 6 Lacs
Delhi NCR, Greater Noida, Noida
Work from Office
**Interested candidates Please share their resumes @ varsha.sahu@provana.com ** Job Location: Noida Sector-2 Salary: 32K - 40K (in hand) 5K Travel Allowance + 3K Attendance Bonus Mode: WFO Incentives+Meal+OT 5 Days Working (with 2 rotational Week offs) Requirements: • Graduate/Undergraduate can apply. • Minimum 6 months experience for US 1st/3rd party / legal collections • Should be willing to work in US Shifts • Excellent verbal / written communication skills You will be responsible for • Responsible for interacting with the customers of our clients over the phone, web and voice- mail. • Planning the course of action to fully recover outstanding debt from the customers. • Updating the data and the information about the clients in the respective CRM systems. • Scheduling the payments with the debtors.
Posted 2 months ago
2 - 3 years
4 - 5 Lacs
Mumbai
Work from Office
Key Responsibilities: Conduct training programs for new hires and existing employees on debt collection processes, negotiation skills, and compliance guidelines. Develop and update training materials, including presentations, manuals, and role-play exercises. Ensure trainees understand regulatory requirements, including FDCPA (Fair Debt Collection Practices Act) and local compliance laws. Provide coaching and feedback to improve collection techniques and customer interactions.
Posted 3 months ago
1 - 6 years
4 - 8 Lacs
Noida
Work from Office
Job description Hiring For USA Debt Collection Location - Noida For more info - 9355770705 only whatsapp ur resume ist Industry Type: BPM / BPO
Posted 3 months ago
1 - 6 years
4 - 8 Lacs
Delhi NCR, Gurgaon, Noida
Work from Office
Job description Hiring For USA Debt Collection Location - Noida For more info - 9355770705 only whatsapp ur resume ist Industry Type: BPM / BPO
Posted 3 months ago
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