5 Tcpa Jobs

As the Compliance Manager at our company, you will play a crucial role in supporting the Head of Compliance to ensure regulatory compliance across all business operations. Your responsibilities will include monitoring processes, conducting audits, reviewing collection activities, leading training programs, and addressing compliance risks. The ideal candidate for this position will possess a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and relevant state laws. You will be responsible for regulatory oversight by monitoring day-to-day operations to ensure compliance with various regulations such as FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Additionally, you will assist in implementing and maintaining compliance policies, procedures, and control frameworks. Your role will involve conducting internal audits, reviewing account activities, and communication logs. You will also be involved in managing and preparing for external audits by clients or regulators. In terms of complaint management, you will investigate, document, and respond to consumer complaints from various channels while analyzing complaint trends and suggesting corrective actions. As the Compliance Manager, you will develop and deliver compliance training modules for new hires and ensure ongoing employee certification. Collaboration with department leads will be essential to promote a consistent compliance culture within the organization. You will also identify potential compliance risks, recommend mitigation strategies, and stay updated on regulatory changes to communicate their impacts to leadership. Furthermore, you will oversee vendor and data privacy compliance by ensuring that third-party vendors handling consumer data adhere to company security and privacy protocols. To qualify for this role, you should have a Bachelor's degree, at least 3-5 years of experience in a compliance or risk management role within debt collection, deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations, strong analytical skills, excellent written and verbal communication abilities, and the ability to manage multiple projects and deadlines. If you meet these qualifications and are interested in this position, please share your resume with us at saloni@digifocal.in.,

As a Quality Analyst in the Compliance Department, you will play a key role in supporting the Head of Compliance to ensure regulatory adherence in all business operations. Your responsibilities will include monitoring processes, conducting audits, reviewing collection activities, providing training programs, and addressing compliance risks. The ideal candidate for this position will possess a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and relevant state laws. Your main duties will involve overseeing regulatory compliance by monitoring day-to-day operations to ensure adherence to FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. You will assist in implementing and maintaining compliance policies, procedures, and control frameworks. Internal audits, account activity reviews, and preparation for external audits by clients or regulators will also be part of your responsibilities. In addition, you will be responsible for investigating, documenting, and responding to consumer complaints from various channels, such as direct sources, CFPB, BBB, etc. Analyzing complaint trends and suggesting corrective actions will help in improving compliance standards. Developing and delivering compliance training modules for new hires, as well as ensuring a consistent compliance culture with department leads, will be crucial in your role. Identifying potential compliance risks, recommending mitigation strategies, staying updated on regulatory changes, and communicating their impacts to leadership will be essential tasks. Moreover, overseeing third-party vendors to ensure adherence to company security and privacy protocols related to consumer data will be part of your duties. To qualify for this position, you should hold a Bachelor's degree, have at least 3-5 years of experience in compliance or risk management in the debt collection industry, possess in-depth knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations, demonstrate strong analytical and investigative skills, exhibit excellent written and verbal communication abilities, and showcase the ability to manage multiple projects and deadlines effectively. If you meet these qualifications and are interested in this opportunity, please share your resume with us at saloni@digifocal.in.,

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, application servers, database servers, calling lines, and gateways) and software (CRM, campaign management tools, and lead processing systems). • Manage multiple verticals, such as Mortgage, Cross-Sell, Inbound Queues, and supporting functions like Quality and Coordinators. • Ensure seamless integration of outbound and inbound campaigns with existing and new systems. • Install, configure, troubleshoot, and maintain Dialer systems to support business goals. Campaign and Operational Oversight: • Monitor and analyse lead penetration rates, creating strategies to maximize engagement and outcomes. • Optimize dialling modes (predictive, preview, manual) for efficiency and compliance with regulatory standards. • Collaborate with operational and IT teams to enhance system performance and resolve issues. Vendor and Stakeholder Management: • Manage relationships with Dialer vendors and technology providers to ensure optimal service delivery. • Act as a liaison between internal stakeholders and external partners to address operational requirements. Compliance and Regulatory Adherence: • Ensure all dialling operations adhere to legal and regulatory requirements, maintaining data security and operational compliance. Team Leadership and Development: • Build and lead a high-performing team, fostering a culture of collaboration and continuous improvement. • Provide training and development opportunities to enhance team expertise in Dialer operations and related technologies. Strategic Planning and Innovation: • Identify and implement advanced dialling technologies and practices to drive innovation. • Develop and manage dialling strategies to support evolving business needs and market conditions. Required Qualifications: • Bachelors degree in Information Technology, Business Administration, or related field. Advanced certifications are a plus. • 4+ years of experience in Dialer management, with at least 2years in a leadership role. • Strong understanding of Dialer systems, CRM tools, and campaign management platforms. • Proven track record of managing large-scale campaigns and complex Dialer infrastructures. • Knowledge of regulatory standards such as TCPA, DNC, and GDPR. Preferred Skills: • Analytical mind-set with the ability to interpret data and derive actionable insights. • Excellent leadership, communication, and stakeholder management skills. • Expertise in predictive, preview, and manual dialling strategies.

Job Title: Compliance Manager Department: Compliance Position Summary: The Compliance Manager will support the Head of Compliance in overseeing regulatory adherence across all business operations. This role is critical in monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. The ideal candidate has a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws. Key Responsibilities • Regulatory Oversight: Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Support the implementation and maintenance of compliance policies, procedures, and control frameworks. • Audit & Monitoring: Conduct internal audits, account activity, and communication logs. Manage and prepare for external audits by clients or regulators. • Complaint Management: Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.). Analyse complaint trends and propose corrective actions. • Training & Awareness: Develop and deliver compliance training modules for new hires and ongoing employee certification. Collaborate with department leads to ensure consistent compliance culture. • Risk Assessment: Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies. Stay informed about regulatory changes and updates and communicate impacts to leadership. • Vendor & Data Privacy Oversight: Ensure third-party vendors handling consumer data adhere to company security and privacy protocols. Required Qualifications • Bachelors degree • 3 to 5 years of experience in a compliance or risk management role within a debt collection. • Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations. • Strong analytical and investigative skills. • Excellent written and verbal communication abilities. • Ability to manage multiple projects and deadlines.

Manage the US clients' post judgment collections/recovery efforts which includes preparation of legal documents Filing litigation - initiating a US lawsuit to resolve a legal dispute as per US bar guidelines Required Candidate profile Should have knowledge of USA collections laws Knowledge of US Debt recovery process is preferred Familiarity with the US Collections rules & regulations such as Fair Debt Collection Practice