19 Tcpa Jobs

As a Compliance Manager, you will play a crucial role in supporting the Head of Compliance to ensure regulatory adherence across all business operations. Your responsibilities will include monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. Key Responsibilities: - Regulatory Oversight: - Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. - Support the implementation and maintenance of compliance policies, procedures, and control frameworks. - Audit & Monitoring: - Conduct internal audits, account activity, and communication l...

Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center This role will also be providing compliance guidance when running outbound campaigns Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals Ensure adequate staffing levels and minimize organizational risks. Perform daily uploads, downloads, and importing Ensure and document outbound dialer activity Analyze dialer-output data to identify potential prob...

Role & Responsibilities The Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and influencing long-term collections outcomes. This position requires a deep understanding of collections behavior, predictive technologies, regulatory frameworks, and large-scale performance management. It plays a pivotal leadership role, partnering closely with senior management, technology, and risk teams to shape and deliver dialer-driven busi...

As a Contact Center Subject Matter Expert (SME) specialized in Auto Dialer implementation for the Collections Department, your primary role will be to lead the implementation of an Auto Dialer system for outbound contact center operations in a banking environment. Your responsibilities will include: - Leading the implementation of an Auto Dialer system (Predictive, Progressive, and Preview dialing modes) for collections operations. - Designing and optimizing campaign management strategies, call prioritization, segmentation, and agent workflows. - Ensuring compliance with TCPA, FDCPA, GDPR, and other banking regulations related to outbound calling. - Defining and implementing dialer performan...

Senior Pre-Sales Engineer Experience: 1012 Years Location: Pune About Conversive | SMS-Magic: Conversive (powered by SMS-Magic) is a global Conversational AI and messaging platform enabling compliant, intelligent, and scalable customer engagement. Trusted by 3,000+ businesses across North America, Europe, and APAC, we help organizations accelerate revenue, reduce response times, and elevate customer experience. Our platform integrates seamlessly with leading CRMs like Salesforce and HubSpot and supports multi-channel communication (SMS, WhatsApp, Facebook Messenger, etc.) all built on a foundation of strong security and consent-based messaging. Role Summary: We're seeking a highly experience...

Manager Operations in International BPO Strong understanding of US collections laws and compliance Valid US Visa is mandatory 5+ years of experience in debt collections Call@9205503253 / 9953262467 or email cv to deepak.sharma@shadowplacements.com Required Candidate profile Collaborate with cross-functional teams to ensure smooth onboarding of new processes Hands-on experience in transition management Experience working with US-based clients in the collections industry

About The Opportunity A fast-growing Business Process Outsourcing (BPO) operating in Financial Services Accounts Receivable & Consumer Debt Recovery for US portfolios. The team delivers compliance-driven collections, dispute resolution, and recovery services for credit, utility, and consumer loan accounts. We are hiring an on-site US Debt Collections Specialist to work on US consumer accounts, engaging customers via phone and digital channels to maximize recoveries while maintaining regulatory and quality standards. Role & Responsibilities Contact assigned US consumer accounts using outbound/inbound calling and digital messaging to negotiate resolution and obtain payments. Adhere to FDCPA, T...

As a Quality Analyst in the Compliance department, you will play a crucial role in ensuring regulatory adherence across all business operations. Your responsibilities will include monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. The ideal candidate for this role should have a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws. Key Responsibilities: - Regulatory Oversight: - Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. - Support the implementation and maintenance of compliance pol...

Strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws. Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Required Candidate profile 3–5 years of experience in a compliance or risk management role within a debt collection. Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations. Strong analytical and investigative skills.

As a Compliance Manager at our company, you will play a crucial role in ensuring regulatory adherence across all business operations. Your responsibilities will include monitoring processes, conducting audits, reviewing collection activities, leading training programs, and addressing compliance risks. The ideal candidate for this position will possess a strong understanding of regulations such as FDCPA, CFPB expectations, TCPA, UDAAP, and relevant state laws. Key Responsibilities: - Regulatory Oversight: - Monitor day-to-day operations to ensure compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. - Support the implementation and maintenance of com...

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments...

As a Compliance Manager at our company, you will play a crucial role in supporting the Head of Compliance to ensure regulatory adherence across all business operations. Your responsibilities will include monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. Your strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws will be essential for success in this role. Key Responsibilities: - Regulatory Oversight: - Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. - Support the implementation and maint...

About the job Uplers is one of the largest, globally recognized agencies in the industry, empowering businesses to build a better digital ecosystem. By leading clients from innovation to execution, Uplers is serving with top-notch quality services using its offshore remote model, fixed price model as well as digital assets. Remote by Choice Mavlers - Mavlers is a sub-brand of Uplers, it is a full service digital marketing and technology partner. Mavlers is a reservoir of marketing mavericks. Our core is inspired by clients appetite for ingenious ideas and ginormous goals. We help clients with strategic and cutting-edge technology. Mavlers stands out as a beacon of innovation, creativity, and...

Required Qualifications: Bachelor s degree in Information Technology, Business Administration, or related field. Advanced certifications are a plus. 8+ years of experience in Dialer management, with at least 3 years in a leadership role. Strong understanding of Dialer systems, CRM tools, and campaign management platforms. Proven track record of managing large-scale campaigns and complex Dialer infrastructures. Knowledge of regulatory standards such as TCPA, DNC, and GDPR. Preferred Skills: Analytical mind-set with the ability to interpret data and derive actionable insights. Excellent leadership, communication, and stakeholder management skills. Expertise in predictive, preview, and manual d...

As the Compliance Manager at our company, you will play a crucial role in supporting the Head of Compliance to ensure regulatory compliance across all business operations. Your responsibilities will include monitoring processes, conducting audits, reviewing collection activities, leading training programs, and addressing compliance risks. The ideal candidate for this position will possess a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and relevant state laws. You will be responsible for regulatory oversight by monitoring day-to-day operations to ensure compliance with various regulations such as FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws...

As a Quality Analyst in the Compliance Department, you will play a key role in supporting the Head of Compliance to ensure regulatory adherence in all business operations. Your responsibilities will include monitoring processes, conducting audits, reviewing collection activities, providing training programs, and addressing compliance risks. The ideal candidate for this position will possess a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and relevant state laws. Your main duties will involve overseeing regulatory compliance by monitoring day-to-day operations to ensure adherence to FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. You will assi...

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, appl...

Job Title: Compliance Manager Department: Compliance Position Summary: The Compliance Manager will support the Head of Compliance in overseeing regulatory adherence across all business operations. This role is critical in monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. The ideal candidate has a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws. Key Responsibilities • Regulatory Oversight: Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Support the implementation and maintenance of...

Manage the US clients' post judgment collections/recovery efforts which includes preparation of legal documents Filing litigation - initiating a US lawsuit to resolve a legal dispute as per US bar guidelines Required Candidate profile Should have knowledge of USA collections laws Knowledge of US Debt recovery process is preferred Familiarity with the US Collections rules & regulations such as Fair Debt Collection Practice