QBrainX - ServiceNow CSM Architect

Role Overview

Key Responsibilities

• Architectural Design : Lead the design and architecture of ServiceNow CSM solutions.
• Define system architecture, modules, integrations, and customizations tailored to the clients business needs.
• Client Engagement : Engage with clients to understand their requirements, propose solutions, and ensure alignment throughout the project lifecycle.
• Solutioning & Design : Architect complex ServiceNow CSM implementations, ensuring the solution is scalable, flexible, and optimized for performance.
• Hands-on Development : Be actively involved in the development phase, ensuring that the design is implemented as per the defined architecture.
• Take part in hands-on development in current projects.
• Integration & Interoperability : Lead the design of integrations with external systems to ensure seamless data flow across platforms.
• Client Handling & Communication : Effectively manage client relationships and communicate technical and functional solutions.
• Manage expectations around project timelines, scope, and deliverables.
• Mentorship : Provide guidance and mentorship to the team and ensure the adoption of best practices across the project.
  

Required Skills & Qualifications

• Proven experience in ServiceNow CSM module implementation and architectural design.
• Hands-on experience in ServiceNow development (JavaScript, Business Rules, UI Actions, Client Scripts).
• Strong experience with ServiceNow integrations (REST, SOAP, MID Server, etc.
• Extensive client-facing experience, with a proven ability to handle client relationships.
• Hands-on involvement in current ServiceNow development projects.
• Strong solutioning and architectural skills.
• Excellent communication skills to manage both clients and internal teams effectively.
• Ability to troubleshoot complex issues and design efficient solutions