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Firstsource
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QA Customer Service

QA Customer Service

Firstsource

1 - 2 years

1 - 4 Lacs

Kolkata Gurugram

Posted:1 week ago| Platform:

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Skills Required

Quality Audit BPO Customer Service International Call Center Telecommunication International Process KPO global mnc International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us: Firstsource Solutions Limited is a leading Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI Infotech Upstream Ltd, it was later renamed Firstsource Solutions Ltd in 2006. The company is a subsidiary of RPSG Ventures Ltd, part of the RP-Sanjiv Goenka Group. Roles & Resposibilities: The role holder will support on complex compliance subjects. They will carry out day to day activities and/or may support Professional/Specialist-Quality to deliver Quality goals. They are likely to be seen as an expert in their relevant area by the teams that they support. They ensure the Quality parameters are in line with overall strategic goals. Experience Qualification: Good understanding of the role of a Quality practitioner. Good level of computer literacy. Good organisation skills, ability to work in teams and interpersonal skills. Good understanding of the relevant business area in terms of its business priorities. Good communication and presentation skills. Strong Microsoft Office skills ( Excel, PowerPoint, One Note). Graduation is the minimum qualification Applicants with minimum 1 year of Global/International BPO/KPO experience as quality are eligible. Candidate should be comfortable with rotational/24*7 shifts. Interested candidates can apply. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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Firstsource

www.firstsource.com/

Business Process Outsourcing (BPO)

Mumbai

30,000+ Employees

368 Jobs

Key People

K. S. Raghunandan

CEO
Krishan Sagar

Group CFO
Shikha Suri

Chief Marketing Officer
Vinay Kumar

Chief Operating Officer

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