Responsibilities:
Account & Relationship management
- Oversee contract renewals, compliance, and operational workflows to ensure seamless account management.
- Facilitate the onboarding of new publishers and support the integration of growth initiatives.
- Serve as the primary point of contact for assigned Content Partner accounts.
- Build and maintain strong, trust-based relationships with publishers.
- Develop the engagement strategy regarding the outreach to external content partners.
- Facilitates the continuous content completeness and expansion supporting the growth of Elsevier products.
- Serve as a gatekeeper; effectively ensuring Elseviers best practices for the use and display of third-party content, retention compliance and safeguarding Elseviers reputation as well as content partners intellectual property.
- Remain vigilant in identifying and flagging any unauthorized content to protect our platforms.
- Manage competing priorities and dependencies across business units and third-party stakeholders.
- Deliver a high-quality customer experience, ensuring consistency across all touchpoints throughout the customer lifecycle.
- Customer experience across all touchpoints and at all stages of the customer lifecycle.
- Track account performance metrics, ensuring publishers meet agreed targets.
- Ability to advocate for publishers needs while aligning with organizational strategies.
- Provide regular reporting and insights to both internal stakeholders and external partners.
Supporting content growth & cost optimization
- Facilitate discussions with third parties regarding potential transition to desired content format.
- Liaise with existing third-party content providers about internal data improvement requests (to approved business standards) to ensure optimal quality.
- Initiate new content delivery setups and manage transitions across platforms and formats to maintain content currency and completeness.
- Develop and execute content acquisition plans for licensing and onboarding projects.
- Manage the lifecycle of licensing process including renewal activities for selected content partners.
Stakeholder Management:
- Demonstrate high integrity and honesty in all interactions.
- Effectively connect and engage with external stakeholders and industry networks.
- Deliver results taking a logical and pragmatic approach and communicating proactively.
- Solve problems and analyse issues with a solution-oriented mindset.
- Build and nurture strong professional relationships.
- Recognizes immediate priorities and aligns work with broader goals.
- Support and develop team members and colleagues.
Core Competencies
- Displays High Integrity and Honesty
- Communicates clearly and prolifically
- Solves Problems and Analyzes Issues
- Focuses on continuous improvement
- Establishes Stretch Goals
- Practices Self Development
- Collaboration and Teamwork
Technical and Functional Competencies
- Ability to build, strengthen, and maintain positive relationships with external and internal stakeholders.
- Passionate about delivering exceptional customer experiences.
- Experience working with CRM applications such as Salesforce is an advantage.
- Familiarity with Agile methodologies and tools like JIRA is a plus.
- Proficiency in MS Office, data visualization platforms, and licensing/content management systems.
- Strong negotiation, communication, and relationship-building skills.
- Analytical mindset with the ability to interpret data and derive actionable insights.
Education, Knowledge, Skills and Experiences (and any other requirements)
- Minimum of 5 years of proven experience in a commercial or relationship management role. preferably within the publishing, content licensing, or digital content ecosystems.
- Bachelor s or Master s degree in Business Administration, Publishing, or a related field.
- Results-oriented with a growth mindset and a passion for negotiating and closing deals.
- Deep understanding of publishing industry trends, digital content ecosystems, and research landscapes.
- Independent, analytical, and results-driven with high attention to detail.
- Excellent verbal and written English communication skills
