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Home
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Gatisofttech
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Provide technical support via

Provide technical support via

Gatisofttech

0 - 2 years

2 - 4 Lacs

Surat

Posted:18 hours ago| Platform:

Apply

Skills Required

Basic ERP Windows OS Usage Software support Analytical Remote desktop Troubleshooting Technical support Team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Surat, Gujarat (Preference to candidates from Nanpura or within 20 km)

0 2 years

Office Hours:

10:00 AM to 7:00 PM (5 Days a Week, Sunday Holiday)

Immediate joiners preferred

About the Role

We are looking for a

Technical Support Engineer

to join our growing support team at Gatisofttech. You will be responsible for

assisting clients with real-time troubleshooting, resolving software-related queries, and ensuring smooth operation

of our ERP, POS, Web, and Mobile applications. This role is ideal for individuals who are passionate about technology and providing excellent customer service.

Key Responsibilities

Provide technical support via
phone, chat, email
, or remote desktop tools such as
AnyDesk
.
Respond to client queries in a
timely and professional
manner.
Resolve software complaints and escalate complex issues to development teams if required.
Guide users through installation, configuration, and usage of software.
Maintain logs of client interactions and follow up until resolution.
Deliver
training sessions
for new clients and users on using the software effectively.
Assist in report generation or design when needed (knowledge of data report designing is a plus).
Understand ERP / POS systems and help customers optimize their usage.
Comfortable with Traveling / Have valid Passport.

Required Skills & Qualifications

Basic to intermediate knowledge of

computer applications, Windows OS

, and network configuration. Strong analytical and

troubleshooting skills

for software and system-level issues. Proficient in using remote desktop software like Good command over

Gujarati, Hindi, and English

both written and verbal.

Pleasing personality and strong customer service orientation.

Software, IT, Computer Applications, or related field

Ability to multitask and handle support queries efficiently.

Preferred Qualifications

ERP / POS software support

or customer-facing roles in IT companies.

basic SQL queries, web/mobile app environments

report designing tools

is a plus.

Graduates in BCA, MCA, BSc IT, MSc IT, Diploma IT, or related disciplines.

real-time support for innovative enterprise software solutions

Friendly and collaborative work environment. Hands-on experience in

ERP, POS, Mobile App support

and client communication. 5-day working week

Friday or Saturday off

, Sunday fixed holiday.

Celebrations, outings, and team-building activities regularly conducted.

growth path for a long-term career

in software support and product consultation.

How to Apply

with your current experience in description. This role is open to candidates who

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