project support

Job Title:

• Liaise with Customer Teams:

  Collaborate with finance and business teams at customer sites to facilitate payment approvals and maintain smooth invoicing operations.

• Invoice Process Management:

  Understand the flow of Adobe invoices in customer setups, mapping out key processes, timelines (TATs), and stakeholder responsibilities at the customers side.

• Stakeholder Engagement:

  Build strong relationships with customer stakeholders to address challenges and adapt to changes in customer-side processes and systems.

• End-to-End Accountability:

  Own the entire invoicing process, ensuring that customer-side payments are processed on time and that credit defaults are minimized.

• Data Management:

  Manage invoicing data using MS Excel and Cloud Excel, ensuring accuracy, efficiency, and proper documentation.

• Process Improvement:

  Identify opportunities for streamlining processes and improving operational efficiency while managing manual steps involved in the operations setup.

• Problem Solving:

  Proactively address issues and work to resolve challenges in the payment approval process in a timely manner.

Required Skills and Qualifications:

• Experience:

  3-5 years of experience in operations, resource coordination, or a similar role, with a strong focus on managing manual processes.

• Communication Skills:

  Excellent written and verbal communication skills with the ability to engage with customers and internal teams effectively.

• MS Excel Proficiency:

  Strong knowledge of MS Excel for data management and reporting. Experience with Cloud Excel is a plus.

• Operations Knowledge:

  A solid understanding of operational workflows, specifically related to invoicing and payment processes.

• Problem-Solving Ability:

  Strong analytical and problem-solving skills with the ability to adapt to changing circumstances and find effective solutions.

• Customer Focused:

  Ability to build relationships with customers and work collaboratively to resolve challenges.

• Process Orientation:

  Attention to detail and a methodical approach to managing multiple manual steps in a process.

• Adaptability:

  Comfort with working in a manual operations setup; willingness to learn new systems and processes as required.

• Bonus Experience:

  Previous experience with Adobes onboarding and resourcing processes is highly desirable.

Why Join Us?

• Be part of a dynamic team that values operational excellence and customer satisfaction.
• Work in an environment where youll gain expertise in Adobes invoicing processes.
• Contribute to improving processes in a manual operations setup, with opportunities to drive meaningful change.