Job
Description
About Us SureDrive Assist SureDrive Assist is a high-growth mobility-tech startup transforming India’s two-wheeler landscape through a subscription-first platform that bundles Roadside Assistance (RSA), CRM-led service delivery, insurance support, extended warranties, and more. We’re building India’s most scalable RSA automation framework — integrating customer support, field ops, IVR, payments, CRM, and digital onboarding into one seamless ecosystem. Our solutions are designed for agility, reach, and scale — enabling growth across urban and pan-India markets. About the Role We’re looking for a Project & Solutions Manager to lead automation initiatives and unify our digital systems across CRM, partner portals, backend ops, and customer support. This role blends product thinking, solution design, project management, and hands-on execution. You’ll work directly with leadership and cross-functional teams to drive cost-effective tech adoption, streamline workflows, and build future-ready systems that power real-world RSA services across India. Responsibilties Process & Workflow Automation Automate workflows across sales, service, onboarding, and finance Implement integrations across RSA, Zoho, CRM, IVR, payments & support tools Drive continuous improvements through team feedback loops Technology & Solution Evaluation Manage and evolve our SaaS landscape into a best-of-breed ecosystem Evaluate & adopt tools like Zoho One, WhatsApp API, Microsoft, IVR platforms Run POCs, compare vendors, optimize for functionality and cost Project & Product Ownership Own project roadmaps, requirement gathering, and performance tracking Drive go-live plans, testing, documentation, and vendor coordination CRM & Customer Support, IVR Process Architecture Design CRM flows for leads, support, wallets, and sales partners Integrate IVR & telephony tools for seamless service delivery Website & Dashboard Oversight Improve UI/UX and performance of Vendor & Sales Partner portals Oversee UI/UX improvements, ensure real-time data sync, and track partner activity Cross-Functional Collaboration Work closely with Sales, Ops, Tech, Support, and HR to identify and solve pain points Build and lead structured roadmaps for tech improvement initiatives Wallet System Buildout Design and integrate partner wallet workflows (commissions, payouts, GST-ready)Connect with paymeth nts ecosystem via secure APIs What Were Looking For Strong knowledge of Zoho, CRM systems, IVR tools (Exotel, Knowlarity), web backends Hands-on with process automation, SaaS stack management, and system design Strong communicator with vendor negotiation and cross-functional leadership skills Startup-minded: agile, resourceful, proactive, and solutions-first Analytical with a bias toward execution you get things done and measure impact Good to Have Startup background with cross-functional tech exposure Familiarity with Razorpay, PayU, WhatsApp Business APIs Experience with Agile tools, Miro, Lucidchart, or low-code platforms Interested candidates, please share your resume at careers@suredriveassist.com
