3 Ivr Platforms Jobs

As a Junior System Administrator (VoIP) / Telephony Engineer at Telebu, you will be responsible for developing, implementing, and supporting IP Telephony related technologies. This includes working on IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. **Key Responsibilities:** - Develop and implement telephony networks with various components such as SIP proxies, registrar, media-servers, billing systems, etc. - Deploy SIP VOIP/PRI trunking solutions that are highly scalable, robust, high-availability (HA), and fault-tolerant telecom products/systems. - Handle administration of SIP and Media Servers, conduct Network/Protocol level debugging and testing, work on Contact center solutions, and troubleshoot and resolve complex problems. - Provide IP Telephony and VoIP Subject Matter Expertise for the company, manage Company's managed service providers, and handle 3rd party telecom carriers and providers. **Qualifications Required:** - 3 to 5 years of hands-on industry experience in telecommunications. - Strong conceptual knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. - In-depth working experience with Kamailio, Freeswitch, any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN), and Linux. - Proficient in writing production quality code using scripting languages like Python, Go, Erlang, etc. - Experience in using VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer, etc. **Nice to have:** - Working knowledge in any of NoSQL databases like MongoDB, Redis, Cassandra, etc. - Passion for understanding VoIP Protocol standards & related RFCs. - Experience with virtualization/container related technologies such as Xen, VMware vSphere / ESXi, Docker, Kubernetes.,

You will be part of Telebu's Communications engineering team as a Senior System Administrator (VoIP) / Telephony Engineer (Telecommunications). Your primary responsibility will be to develop, implement, and support IP Telephony related technologies such as IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Your key responsibilities will include developing and implementing telephony networks with various components like SIP proxies, registrar, media-servers, billing systems, and deploying SIP VOIP/PRI trunking solutions that are highly scalable, robust, high-availability (HA), and fault-tolerant. You will also be responsible for the administration of SIP and Media Servers, network/protocol level debugging and testing, contact center solutions, and troubleshooting and resolving complex problems. Additionally, you will provide IP Telephony and VoIP Subject Matter Expertise for the company and its managed service providers, as well as manage 3rd party telecom carriers and providers. To be successful in this role, you should have at least 5 years of hands-on industry experience in telecommunications. You should possess strong conceptual knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN), and Linux is required. Hands-on experience in writing production quality code using scripting languages like Python, Go, Erlang, etc., is essential. Experience in using VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer, etc., will be beneficial. Nice to have skills include working knowledge of NoSQL databases like MongoDB, Redis, Cassandra, a passion for knowing everything about VoIP Protocol standards & related RFCs, and experience with virtualization/container-related technologies such as Xen, VMware vSphere/ESXi, Docker, Kubernetes.,

About Us SureDrive Assist SureDrive Assist is a high-growth mobility-tech startup transforming India’s two-wheeler landscape through a subscription-first platform that bundles Roadside Assistance (RSA), CRM-led service delivery, insurance support, extended warranties, and more. We’re building India’s most scalable RSA automation framework — integrating customer support, field ops, IVR, payments, CRM, and digital onboarding into one seamless ecosystem. Our solutions are designed for agility, reach, and scale — enabling growth across urban and pan-India markets. About the Role We’re looking for a Project & Solutions Manager to lead automation initiatives and unify our digital systems across CRM, partner portals, backend ops, and customer support. This role blends product thinking, solution design, project management, and hands-on execution. You’ll work directly with leadership and cross-functional teams to drive cost-effective tech adoption, streamline workflows, and build future-ready systems that power real-world RSA services across India. Responsibilties Process & Workflow Automation Automate workflows across sales, service, onboarding, and finance Implement integrations across RSA, Zoho, CRM, IVR, payments & support tools Drive continuous improvements through team feedback loops Technology & Solution Evaluation Manage and evolve our SaaS landscape into a best-of-breed ecosystem Evaluate & adopt tools like Zoho One, WhatsApp API, Microsoft, IVR platforms Run POCs, compare vendors, optimize for functionality and cost Project & Product Ownership Own project roadmaps, requirement gathering, and performance tracking Drive go-live plans, testing, documentation, and vendor coordination CRM & Customer Support, IVR Process Architecture Design CRM flows for leads, support, wallets, and sales partners Integrate IVR & telephony tools for seamless service delivery Website & Dashboard Oversight Improve UI/UX and performance of Vendor & Sales Partner portals Oversee UI/UX improvements, ensure real-time data sync, and track partner activity Cross-Functional Collaboration Work closely with Sales, Ops, Tech, Support, and HR to identify and solve pain points Build and lead structured roadmaps for tech improvement initiatives Wallet System Buildout Design and integrate partner wallet workflows (commissions, payouts, GST-ready)Connect with paymeth nts ecosystem via secure APIs What Were Looking For Strong knowledge of Zoho, CRM systems, IVR tools (Exotel, Knowlarity), web backends Hands-on with process automation, SaaS stack management, and system design Strong communicator with vendor negotiation and cross-functional leadership skills Startup-minded: agile, resourceful, proactive, and solutions-first Analytical with a bias toward execution you get things done and measure impact Good to Have Startup background with cross-functional tech exposure Familiarity with Razorpay, PayU, WhatsApp Business APIs Experience with Agile tools, Miro, Lucidchart, or low-code platforms Interested candidates, please share your resume at careers@suredriveassist.com