Project Manager
Job Grade:
G9B
Function:
Information Technology
Sub-function:
Global IT Infrastructure
Manager s Job Title:
Global Head Infrastructure Service Assurance
Skip Level Manager s Title:
Global Chief Information Officer
Function Head Title:
Global Head Infrastructure Service Assurance
Location:
Mumbai
Areas Of Responsibility
At Sun Pharma, we commit to helping you Create your own sunshine
by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
Are You Ready to Create Your Own Sunshine
As you enter the Sun Pharma world, you ll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each other s journeys.
Job Summary:
The Project Manager Infrastructure, Service Delivery Cloud
is responsible for end-to-end planning, execution, and delivery of enterprise-scale IT programs across infrastructure, service assurance, cloud modernization, and endpoint transformations. This role spans multiple geographies and involves direct coordination with global business and IT teams, system integrators, OEMs, and managed service providers. The incumbent ensures alignment to timelines, budgets, and business outcomes while maintaining governance across internal and partner-led tracks.
Key Responsibilities
-
Program Planning Mobilization
- Lead scoping, effort estimation, and resource planning for large-scale transformation programs.
- Define project charters, detailed WBS, and RACI aligned to global delivery models.
-
Execution Delivery Management
- Drive execution of infrastructure and service delivery projects including:
- Global data center transitions
- Active Directory and network consolidations
- Cloud migrations (IaaS/PaaS/SaaS)
- Infrastructure tool deployments (ITSM, Patch, Monitoring, etc. )
- Conduct daily standups, weekly reviews, and issue resolution forums.
-
Governance, Reporting Risk Management
- Track milestones, dependencies, and delivery metrics through PPM tools.
- Report status to executive stakeholders and ensure escalation frameworks are triggered.
- Maintain risk registers, mitigation plans, and change logs.
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Vendor Partner Coordination
- Liaise with OEMs, SIs, and MSPs to align project timelines, SoWs, and service commitments.
- Monitor vendor SLAs and enforce delivery expectations.
-
Budget Commercial Control
- Manage project budgets, procurement timelines, and invoice validations in collaboration with Finance and Procurement teams.
-
Documentation Compliance
- Maintain project artefacts, SOPs, meeting notes, and audit logs.
- Ensure compliance with ITIL, GxP, SOX, and internal governance models.
Specialized Knowledge Requirements
- In-depth understanding of enterprise infrastructure, cloud technologies, and ITSM delivery models
- Experience in managing large cross-border IT projects and global rollouts
- Expertise in program management tools (MS Project, ServiceNow PPM, Smartsheet)
- Understanding of ITIL, Agile/Waterfall delivery methods, and compliance frameworks
- Familiarity with pharma or regulated environments is preferred
Internal Stakeholders and Nature of Interaction
- Global CIO / Head of Infrastructure / Head of Service Assurance: Program reporting, prioritization, escalations
- IT Business Partners Regional IT Heads: Coordination of business alignment, site readiness, stakeholder engagement
- Cybersecurity, Compliance Quality Teams: Risk approvals, GxP validations, audit support
- Finance, PMO Procurement: Budget planning, invoice sign-offs, commercial tracking
External Stakeholders and Nature of Interaction
- System Integrators (SIs), Managed Services Providers (MSPs): SoW delivery, workstream updates, escalations
- OEMs Technology Partners: Technical workshops, onboarding support, deployment reviews
- External Auditors / Consultants: Project evidence submission, controls validation
External Interaction %
- ~40% of time involves collaboration with vendors, partners, and consultants across geographies
Nature of Communication
- Executive status reports, steering committee presentations, RCA documentation
- Vendor SoW walkthroughs, project onboarding kits, change request documentation
- Tactical coordination through daily reviews, dashboards, and trackers
Role Played in Negotiations
- Co-leads contract discussions, SoW finalization, change request evaluations with vendor partners
- Partners with Procurement and Legal to close commercials and delivery terms
Key Decision-Making Expected
- Timeline commitments, phase-wise delivery splits, and budget allocation per stream
- Risk acceptance levels and mitigation triggers
- Technology stack choices and tool rollout plans within project guardrails
Key Challenges for the Role
- Managing multi-country deployments with differing infra maturity and timezone alignment
- Coordinating across internal teams and external vendors with varying delivery cultures
- Driving compliance across regulated and non-regulated environments concurrently
- Balancing schedule pressure with resource availability and change impact
Extent and Nature of Innovation Required
- High: Includes driving agile delivery within traditional infra programs
- Integrating project analytics dashboards and predictive issue management
- Leveraging automation and templates to streamline onboarding and governance
- Enabling cross-tower project transparency and digital program management maturity
Job Requirements
Educational Qualification:
- Bachelor s or Master s degree in Information Technology, Engineering, or equivalent
Certifications:
- PMP or PRINCE2 Certified (mandatory)
- Agile/Scrum Master certification preferred
- ITIL Foundation/Intermediate beneficial
Experience:
- 10+ years of project/program management experience, with at least 5 years in infrastructure/cloud/enterprise tool projects
Skills:
- Strong project planning, stakeholder engagement, and risk management
- Experience working across cultures, vendors, and geographies
- Excellent verbal and written communication skills
- Comfort with executive reporting and multi-project dashboards
Travel Requirement:
- Up to 30% based on deployment, review meetings, and partner coordination
Travel Estimate
30%
Job Scope
Internal Interactions (within the organization)
Internal Stakeholders and Nature of Interaction
- Global CIO / Head of Infrastructure / Head of Service Assurance: Program reporting, prioritization, escalations
- IT Business Partners Regional IT Heads: Coordination of business alignment, site readiness, stakeholder engagement
- Cybersecurity, Compliance Quality Teams: Risk approvals, GxP validations, audit support
- Finance, PMO Procurement: Budget planning, invoice sign-offs, commercial tracking
External Interactions (outside the organization)
External Stakeholders and Nature of Interaction
- System Integrators (SIs), Managed Services Providers (MSPs): SoW delivery, workstream updates, escalations
- OEMs Technology Partners: Technical workshops, onboarding support, deployment reviews
- External Auditors / Consultants: Project evidence submission, controls validation
External Interaction %
- ~40% of time involves collaboration with vendors, partners, and consultants across geographies
Geographical Scope
Global
Financial Accountability (cost/revenue with exclusive authority)
Project cost, over runs, estimations budgets
Job Requirements
Educational Qualification
Masters in Information Systems, Engineering, or related field
Specific Certification
PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred)
Skills
- Strong project planning, stakeholder engagement, and risk management
- Experience working across cultures, vendors, and geographies
- Excellent verbal and written communication skills
- Comfort with executive reporting and multi-project dashboards
Experience
12-15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred)
