The Site Supervisor will provide world class installation, startup, commissioning, test and inspection services leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Services representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
Responsibilities: -
- Represent Switchgear and Busbar Services at all customer and contractor meetings for projects which he is assigned to by the Project Delivery Leader
- Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets
- Coordinate installation, start-up, commissioning, inspection and site testing activities for assigned projects
- Review scope of work requirements on the sales order
- Review customer or third-party procedures and train personnel on those procedures
- Define and manage man-power needs for the job
- Completion all documentation for job (technical submittals, as-built drawings, in-house test procedures)
- Coordinate with sales, order management, plants, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer
- Represent Services in front of the customer, contractor, consultants, commissioning agents
- Assist contractors as required during installation of assigned projects
- Coordinate Pre-Site meetings with contractor
- Provide support to contractor for technical questions during installation
- Support installation, start-up and site testing activities for assigned projects
- Ensure sufficient man-power on site each day to perform start-up and site testing work
- Assist during start-up and site testing as necessary, depending upon man-power availability and site location
- Provide first level of tech support assistance to speed up problem resolution
- Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
- Provide daily status reports to Project Manager, Project Delivery Leader and customer
- Manage issues list and work to resolve issues in a timely manner
Technical: -
- Provide On-the-Job training and on-site direction to associates for assigned projects
- Conduct field customer training for assigned projects as required
- Communicate with Technical Support on equipment issues
- Keep current on Method Statement, Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Safety: -
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Report all work related accidents or injuries within 24 hours to the appropriate personnel
- Must be a role model to fellow associates with regards to safety by setting a positive example
- Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
Administration: -
- Coordinate assigned project completion, customer training, and close-out
- Provide all commissioning reports in a final package to the customer
- Coordinate any additional training bought with the sales order
- Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
- Coordinate subcontracted services and equipment rentals for assigned projects,
- Provide accurate and timely reporting in accordance with published guidelines
- Time cards, expense reports, ticket closure, forms, et al.
Customer Satisfaction: -
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer or contractor where applicable
- Coordinate and attend customer or contractor meetings as required
- Maintain customer satisfaction rates according to company guidelines
Performance: -
- Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
- Complete all work in an efficient and timely manner
- Capable of making strong decisions, technical and commercial, under pressure
- Properly evaluate site and equipment for appropriate billing status
- Adhere to company dress code and safety regulations
- Understand and comply with company startup/escalation process and procedures
- In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
- Maintain proper and adequate level of internal communications
- Ability to communicate with all levels within the organization: Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al.
- Conduct themselves in a high degree of professionalism, and of service delivery
- Ability to handle stressful situations and provide a calming effect to customer
- High level of diplomacy when interacting with internal and external customers
Qualifications: -
- Graduate of applicable University of Technology and six years minimum same or similar work experience.
- Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.
- Knowledge of construction, electrical and mechanical contracting.
- Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.
- Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
- Provide on-site customer consultation, must be able to present themselves as an expert in the field
- Expert analytical, problem-solving, and communication skills (verbal and written) required.
- Able to manage customer expectations during stressful situations
- A high degree of communication, organizational and management skills are required
- Valid driver s license is required
- Must be able to read and interpret electrical line diagrams and blueprints
- Ability to summarize and report all work related tasks performed
- Ability to give technical assistance via the telephone to customers on a regular basis
- Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
- Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
- Strong computer skills including editing, formatting and using templates in Microsoft Office, CAD, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
- Foster a Customer-First Mindset
Physical & Environmental Demands: -
- Frequent Standing
- Frequent kneeling / crawling / stooping
- Frequent bending / twisting
- Frequent climbing (stairs, ladders)
- Frequent driving (car)
- Extreme cold (below - 20 C)
- Extreme heat (above + 37 C)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
Time Travel Required: -
- 40% travels in the Eastern Europe Region
- 30% travels in the EMEA Region
