Job
Description
Role & responsibilities Technical Attributes Intermediate Understanding of Data Center IT components that include [insert applicable areas, such as: End User Computing, Network, Storage and Distributed systems] Knowledge of [insert applicable areas, such as: virtual environments, network, and related technology applications, large scale enterprise data centers, databases, storage, cloud] Intermediate demonstratable skills with following: JIRA/Confluence (e.g., dashboards, advanced roadmap, kanban boards, issues) ServiceNow (e.g., INC, CHG, REQ, SLTN) Microsoft Excel (e.g., Pivot Tables, vertical and horizontal look ups) Microsoft Project (e.g., Project schedule building/editing with multiple dependencies/schedules shifting) PowerPoint (e.g., visual representation of data in charts and graphs) Preferred Skills Ability to work independently, multi-task, and take ownership of various parts of a project or initiative Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements Execution oriented with strong attention to detail Ability to work in a matrix environment and partner with virtual teams Intermediate analytical, problem solving and critical thinking skills Intermediate oral and written communication skills Intermediate presentation skills. Ability to present to levels of management (e.g., AVP, VP) and to facilitate discussions at the stakeholder level 1-2 years relevant experience in Financial Services or similar fields with documented track record of success Project Management skills/working knowledge of the techniques for planning, monitoring, and controlling programs and resources. Responsibilities Develops detailed IT work plans thru use of JIRA/Confluence, Advanced Project Roadmap (e.g., schedules, budget, project estimates, resource plans and status reports) Interfaces with key stakeholders and portfolio manager regarding status of projects. Provides expertise in area and an intermediate level of understanding of the principles of IT project leadership. Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions for assigned efforts. Identifying and managing to the critical path and milestones of a schedule. Identification of risks, which affect milestone deliverables with follow through on mitigation, resolution, and path to green. Knowledge of key technical dependencies, awareness of consequences or downstream impact associated with both timely and properly planned delivered. Adhere to Citigroup service and delivery processes and procedures. Development of JIRA and Confluence dashboards for full transparency into assigned initiatives, communication of status and issues to all stakeholders, including senior management, on a timely basis. Ability to persuade, carry influence and rally diverse interest toward common goals. Coordination of global virtual teams working across multiple time zones / regions: NAM, EMEA, ASPAC, LATAM Prepare and report status on a regular basis, including metrics needed for various risk groups and dashboards where applicable. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Preferred candidate profile Work experience with Citi Bank.
