Project Engineer - Fixed Term Contract

Job Description

About Godrej Material Handling Business: As India's largest manufacturer of forklift trucks, Godrej Material Handling offers an extensive range of forklifts, which include electric, LPG, and diesel counterbalanced forklifts up to 25 tonne capacity, warehouse trucks, and specialised trucks for specific applications. The business also designs and manufactures accessories to address a wide range of handling applications besides offering accessories made by specialists. The business offers lease, hire-purchase, and sale of pre-owned equipment as well as service maintenance programs through a network of 16 branches and over 45 dealers across India. The business exports to over 40 countries across Asia, the Middle East, Africa, Latin America and Europe and holds ISO 9001-2008, ISO 14001-2004 and OHSAS 18001-2007 quality assurance certificates awarded by TUV Nord. With the help of international partners, like Crown, Komatsu, Hubtex, Tennant, Merlo, Iteco and Harlan, Godrej Material Handling offers a one-stop solution for its customers. Key Result Areas: 1. Operations Manager 2. Billing & Invoicing 3. Receivables Management 4. Payables Management 5. Customer Experience & Relationship Management 6. Compliance & Documentation 7. Team Management & Training Job Description: 1. Operations Manager a. Oversee and manage the daily operations of the site, ensuring adherence to equipment availability, uptime, and safety regulations. b. Coordinate with different departments to ensure seamless operations. c. Monitor the overall performance of site teams, provide leadership and guidance, and address any operational challenges promptly. 2. Billing & Invoicing a. Prepare and manage billing for customers, ensuring timely and accurate invoicing. b. Review customer contracts and ensure compliance with pricing terms and payment schedules. c. Ensure that all necessary documentation (delivery notes, work orders, etc.) is in place before issuing invoices. d. Follow up on any discrepancies or issues in billing and resolve them efficiently with the customer. 3. Receivables Management a. Oversee and manage accounts receivable processes, ensuring timely collection of payments from customers. b. Monitor outstanding balances and work closely with the finance team to ensure that collection targets are met. c. Send reminders, follow-up calls, and letters to customers for overdue payments. d. Address and resolve any disputes related to receivables, working collaboratively with customers and internal teams. 4. Payables Management a. Manage accounts payable processes, ensuring timely payments to suppliers and vendors. b. Review and approve vendor invoices, ensuring that payments are made according to the agreed terms. c. Track and manage payment schedules, and ensure that the company-s cash flow is optimized. d. Resolve any discrepancies or issues related to payables and liaise with suppliers when needed. 5. Customer Experience & Relationship Management a. Maintain strong relationships with customers to ensure high levels of satisfaction. b. Address customer inquiries, issues, or complaints related to services, ensuring prompt and satisfactory resolution. c. Implement measures to continuously improve customer experience based on feedback and operational observations. 6. Compliance & Documentation a. Ensure all financial transactions are in compliance with company policies, legal standards, and industry regulations. b. Maintain proper documentation for all financial transactions, billing, and contracts, ensuring all records are accurate and up to date. 7. Team Management & Training a. Lead, motivate, and manage the site team, ensuring optimal performance. b. Provide training and development opportunities for team members. c. Conduct regular performance reviews and provide constructive feedback to team members. Note: The role is for Fixed Term Contract for 3 years.