Job
Description
As a Project Delivery and Service Manager in India, your role involves overseeing the execution and after-sales service of utility-scale Battery Energy Storage System (BESS) projects. Your responsibilities include: **Project Delivery:** - Leading the execution of utility-scale BESS projects from end-to-end. - Serving as the main interface between clients, EPCs, suppliers, and internal departments. - Monitoring project milestones, managing schedules, budgets, quality, and risk mitigation plans. - Ensuring timely completion of delivery, commissioning, and Site Acceptance Tests (SAT). - Coordinating site activities including HSE compliance, local permitting, inspections, and punch list resolution. - Managing subcontractors, local service partners, and field technicians. **Service & Support:** - Providing technical and service support during the operational phase. - Leading the development and execution of LTSA, including preventive and corrective maintenance strategies. - Coordinating spare parts logistics, service ticketing, and remote support channels. - Ensuring SLA compliance and customer satisfaction through high-quality after-sales service. - Working with global service teams to implement process improvements and root cause analysis for failures. **Pre-Sales Support:** - Acting as the service-oriented point of contact for clients during the sales and tendering process. - Providing input to commercial teams on service scope, delivery timelines, warranties, and O&M offerings. - Participating in customer meetings, RFP/RFQ response preparation, and contract negotiations. - Supporting service documentation review and service proposal development. **After Sales Service Operations:** - Establishing and overseeing service support processes for preventive and corrective maintenance, warranty claims, and spare parts logistics. - Ensuring customer satisfaction through timely service ticket resolution and performance issue response. - Managing subcontracted service providers and field technicians to ensure SLA adherence and safety compliance. - Serving as the voice of the customer for post-sales feedback and technical issues. - Contributing to regional knowledge base and process optimization initiatives. - Overseeing training and development of local teams and third-party service providers. **Qualifications & Experience:** - Bachelor's degree in Electrical Engineering, Energy Systems, or related technical discipline. - 5+ years experience in project management or service delivery, ideally in energy storage, renewable energy, or power systems. - Proven track record delivering utility-scale renewable energy projects in India. - Strong knowledge of BESS components, commissioning, and operations. - Understanding of Indian grid codes, regulatory compliance, and local construction norms. - Proficient in English and Hindi. Fluency in Chinese is highly desirable. - Strong leadership, stakeholder management, problem-solving, and organizational abilities. - PMP or equivalent project management certification is a plus. As a Project Delivery and Service Manager in India, your role involves overseeing the execution and after-sales service of utility-scale Battery Energy Storage System (BESS) projects. Your responsibilities include: **Project Delivery:** - Leading the execution of utility-scale BESS projects from end-to-end. - Serving as the main interface between clients, EPCs, suppliers, and internal departments. - Monitoring project milestones, managing schedules, budgets, quality, and risk mitigation plans. - Ensuring timely completion of delivery, commissioning, and Site Acceptance Tests (SAT). - Coordinating site activities including HSE compliance, local permitting, inspections, and punch list resolution. - Managing subcontractors, local service partners, and field technicians. **Service & Support:** - Providing technical and service support during the operational phase. - Leading the development and execution of LTSA, including preventive and corrective maintenance strategies. - Coordinating spare parts logistics, service ticketing, and remote support channels. - Ensuring SLA compliance and customer satisfaction through high-quality after-sales service. - Working with global service teams to implement process improvements and root cause analysis for failures. **Pre-Sales Support:** - Acting as the service-oriented point of contact for clients during the sales and tendering process. - Providing input to commercial teams on service scope, delivery timelines, warranties, and O&M offerings. - Participating in customer meetings, RFP/RFQ response preparation, and contract negotiations. - Supporting service documentation review and service proposal development. **After Sales Service Operations:** - Establishing and overseeing service support processes for preventive and corrective maintenance, warranty claims, and spare parts logistics. - Ensuring customer satisfaction through timely service ticket resolution and perfor
