Project Coordinator e-Learning

Open Position: Project Coordinator e-Learning
Location: Malad (West), Mumbai
Experience: 2 Years to 6 Years
Qualification: Any Graduate
Industry: IT/Software
Candidates only from Mumbai Suburban(between Mira Road and Dadar) based location apply for this position.
We are 6 days working: Monday to Saturday

Objective of the Role: Efficiently manage client requests, ensuring timely delivery and highclient satisfaction. Collaborate with team members to meet project timelines and clientexpectations. Ensure quality and accuracy in deliverables through effective communication andproblem-solving.

Responsibilities

• Handling Client Requests: Efficiently manage a substantial volume of client requestsdaily. Plan and strategize to meet client needs effectively.
• Team Collaboration: Prior team management experience is a plus as this role emphasizes teamwork over individual contributions. Work collaboratively with the team to ensure the timely delivery of client requests within specified time frames.
• Client-Centric Approach: Align deliverables with client requests and ensure that client expectations are met.
• Content Proficiency: Craft concise, impactful content with excellent communication skills to convey ideas effectively.
• Performance Under Pressure: Demonstrate the ability to work effectively under pressure and consistently meet deadlines.
• Quality Assurance: Ensure the quality and accuracy of deliverables to maintain high client satisfaction levels.
• Problem Solving: Proactively identify and address issues impacting project timelines or client satisfaction.
• Reporting and Workflow Optimization: Prepare reports regularly and streamline workflows to enhance efficiency.
• First Point of Contact: Serve as the first point of contact with BA team, Design team, and QA team to get wireframes, designs, and use cases created and ensure they align with client requirements.
• Issue Management: Raise a flag to the PM or Delivery Team in case of any issues regarding the scope.
• Knowledge Transfer: Ensure proper knowledge transfer (KT) has been given to all respective teams.

Required Skills

• Bachelor's degree in a relevant field (Computer Science, Engineering, etc.).
• Proven work experience as a Project Coordinator or similar role.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Proven ability to work in a collaborative team environment.
• Problem-solving skills and a proactive attitude.
• Ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.
• Solid organizational skills, including multitasking and time management.
• Strong client-facing and teamwork skills.
• Familiarity with risk management and quality assurance control.
• Strong working knowledge of Microsoft Project and Microsoft Planner.
• Hands-on experience with project management tools.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹800,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person