Project Coordinator e-Learning

Open Position: Project Coordinator e-Learning

Objective of the Role:

Responsibilities

• Handling Client Requests

  : Efficiently manage a substantial volume of client requests daily. Plan and strategize to meet client needs effectively.

• Team Collaboration:

   Prior team management experience is a plus as this role emphasizes teamwork over individual contributions. Work collaboratively with the team to ensure the timely delivery of client requests within specified time frames.

• Client-Centric Approach:

   Align deliverables with client requests and ensure that client expectations are met.

• Content Proficiency:

   Craft concise, impactful content with excellent communication skills to convey ideas effectively.

• Performance Under Pressure:

   Demonstrate the ability to work effectively under pressure and consistently meet deadlines.

• Quality Assurance:

   Ensure the quality and accuracy of deliverables to maintain high client satisfaction levels.

• Problem Solving:

   Proactively identify and address issues impacting project timelines or client satisfaction.

• Reporting and Workflow Optimization:

  Prepare reports regularly and streamline workflows to enhance efficiency.

• First Point of Contact:

   Serve as the first point of contact with BA team, Design team, and QA team to get wireframes, designs, and use cases created and ensure they align with client requirements.

• Issue Management:

   Raise a flag to the PM or Delivery Team in case of any issues regarding the scope.

• Knowledge Transfer:

   Ensure proper knowledge transfer (KT) has been given to all respective teams.

Required Skills

• Bachelor's degree in a relevant field (Computer Science, Engineering, etc.).
• Proven work experience as a Project Coordinator or similar role.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Proven ability to work in a collaborative team environment.
• Problem-solving skills and a proactive attitude.
• Ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.
• Solid organizational skills, including multitasking and time management.
• Strong client-facing and teamwork skills.
• Familiarity with risk management and quality assurance control.
• Strong working knowledge of Microsoft Project and Microsoft Planner.
• Hands-on experience with project management tools.