Program Operations  Associate

This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, withfocused focusedpartnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.

Responsibilities of this position will include:

Field Support & Escalation Leadership

• Serve as the primary point of contact forSPaCEEsystem supportand business teams.

• Resolve technology and service-delivery issues acrossdata platforms andassociatedsystems.

• Maintain the SharePoint escalation hub and ensure timely communicationwith cross-functional partners.

• Provide direct support for Centris platform issues, troubleshooting, and inquiry response.

Systems, Data Integrity & Change Management

• Lead Centris change management cycles, includingvendorcoordination, testing, validation, and documentation.

• Manage quarterly realignments, new product onboarding, and field-force restructuring activities.

• Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.

• Ensure stable data feeds between connected systems and oversee semester checks for accuracy.

• Support platform maintenance releases, upgrades, and cross-system dependency assessments.

Reporting, Data, and Analytics

• Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).Ensureaccuracy and integrity of program data across all systems and vendors.

• Build and automate reportingforroutine, ad hoc, and executive-levelneedstosupport operational and strategic decision-making.

• Analyze program data to identify trends, efficiency gains, and opportunities for optimization.

• Deliver action-oriented insights and recommendations during quarterly and annual business reviews.

Congress & Speaker Program Integration (ROE/ROS, Customer Journey)

• Lead the development of the Congress Performance Dashboard measuring ROE (Returnon Engagement) and ROS (Return on Spend).

• Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.

• Deliver unified reach, engagement, and conversion metrics acrossSpeakerPrograms and Congresses to inform future strategy and brand planning.

Process Optimization & Documentation

• Maintain and improve process documentation, workflows, and SOP alignment.

• Partnerwith IS, Commercial, andvendor teamsto implement enhancements, streamline data interfaces, and drive continuous improvement.

• Build and maintain automated reports and insights packages that support greater operational efficiency.

Basic Qualifications

• Bachelor''s degree & 4 years of directly related experience OR

• Associates degree &6years of directly related experienceOR

• High school diploma / GED & 8 years of directly related experience

Preferred Qualifications

• Bachelorsdegreeand4yearsexperiencein Marketing Operations, Sales Operations,Project Management, Marketing,Pharmaceutical/ Biotechnology IndustryOR

• Experience with managing relationships withkey stakeholders

• Experience managingcompeting demands and priorities

• Strong time management, organization, and prioritization skills

• Strong problem-solving skills

• Strong written and verbal communication skills

• Exceptional attention to detail with the ability to multi-task

• Ability to work well in teams and interact effectively with various levels of management

• Willingness to be flexible to meet team goals and priorities

• Strong computer and database skillswith Microsoft Word, PowerPoint, Excel, Outlook, and Teams

• Experience with databases and business analysis tools (e.g.,Sales Force,Tableau, Power BI, SharePoint, Learning Management Systems) a plus

Competencies

• Be Ethical - Encourages others to stay open to, seek, and learn from diverse perspectives.

• Create Value for Patience, Staff, and Stockholders - Is dedicated to meeting the expectations and requirements of internal and external stakeholders.

• Work in Teams - Ensures that the teams plans and priorities are aligned and coordinated across different areas of the organization.

• Collaborate, Communicate, and Be Accountable - Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).

• Shapes Amgens Future - Considers future possibilities and scenarios that may affect the team/organization.

• Develops the Best Teams - Ensures that all team members are motivated to work toward common goals.

• Delivers Results - Addresses risks and contingencies as part of the planning process.