Program Operations  Associate

4 - 9 years

4 - 7 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, withfocused focusedpartnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.

Responsibilities of this position will include:

Field Support & Escalation Leadership

  • Serve as the primary point of contact forSPaCEEsystem supportand business teams.
  • Resolve technology and service-delivery issues acrossdata platforms andassociatedsystems.
  • Maintain the SharePoint escalation hub and ensure timely communicationwith cross-functional partners.
  • Provide direct support for Centris platform issues, troubleshooting, and inquiry response.

Systems, Data Integrity & Change Management

  • Lead Centris change management cycles, includingvendorcoordination, testing, validation, and documentation.
  • Manage quarterly realignments, new product onboarding, and field-force restructuring activities.
  • Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.
  • Ensure stable data feeds between connected systems and oversee semester checks for accuracy.
  • Support platform maintenance releases, upgrades, and cross-system dependency assessments.

Reporting, Data, and Analytics

  • Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).Ensureaccuracy and integrity of program data across all systems and vendors.
  • Build and automate reportingforroutine, ad hoc, and executive-levelneedstosupport operational and strategic decision-making.
  • Analyze program data to identify trends, efficiency gains, and opportunities for optimization.
  • Deliver action-oriented insights and recommendations during quarterly and annual business reviews.

Congress & Speaker Program Integration (ROE/ROS, Customer Journey)

  • Lead the development of the Congress Performance Dashboard measuring ROE (Returnon Engagement) and ROS (Return on Spend).
  • Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.
  • Deliver unified reach, engagement, and conversion metrics acrossSpeakerPrograms and Congresses to inform future strategy and brand planning.

Process Optimization & Documentation

  • Maintain and improve process documentation, workflows, and SOP alignment.
  • Partnerwith IS, Commercial, andvendor teamsto implement enhancements, streamline data interfaces, and drive continuous improvement.
  • Build and maintain automated reports and insights packages that support greater operational efficiency.

Basic Qualifications

  • Bachelor''s degree & 4 years of directly related experience OR
  • Associates degree &6years of directly related experienceOR
  • High school diploma / GED & 8 years of directly related experience

Preferred Qualifications

  • Bachelorsdegreeand4yearsexperiencein Marketing Operations, Sales Operations,Project Management, Marketing,Pharmaceutical/ Biotechnology IndustryOR
  • Experience with managing relationships withkey stakeholders
  • Experience managingcompeting demands and priorities
  • Strong time management, organization, and prioritization skills
  • Strong problem-solving skills
  • Strong written and verbal communication skills
  • Exceptional attention to detail with the ability to multi-task
  • Ability to work well in teams and interact effectively with various levels of management
  • Willingness to be flexible to meet team goals and priorities
  • Strong computer and database skillswith Microsoft Word, PowerPoint, Excel, Outlook, and Teams
  • Experience with databases and business analysis tools (e.g.,Sales Force,Tableau, Power BI, SharePoint, Learning Management Systems) a plus

Competencies

  • Be Ethical - Encourages others to stay open to, seek, and learn from diverse perspectives.
  • Create Value for Patience, Staff, and Stockholders - Is dedicated to meeting the expectations and requirements of internal and external stakeholders.
  • Work in Teams - Ensures that the teams plans and priorities are aligned and coordinated across different areas of the organization.
  • Collaborate, Communicate, and Be Accountable - Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).
  • Shapes Amgens Future - Considers future possibilities and scenarios that may affect the team/organization.
  • Develops the Best Teams - Ensures that all team members are motivated to work toward common goals.
  • Delivers Results - Addresses risks and contingencies as part of the planning process.

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