Program Manager

Job Description

Role: Program Manager - Asset assurance & risk mitigation Department: Asset Assurance and Recovery Role Overview: We are seeking a senior Program Manager to lead cross-functional initiatives aimed at minimizing asset risk, improving process governance, and driving operational efficiency. This role will own high-impact programs across customer onboarding, asset reconciliation, risk mitigation, system enhancements, and process compliance governance. Key Responsibilities: Strategic Program Management Lead end-to-end program planning and execution across customer onboarding, asset lifecycle, and process compliance domains Design and implement control frameworks for minimizing business risk and driving adherence to SOPs Proactively track program KPIs and course-correct where required to ensure delivery and adoption. 2 . Asset Risk Identification & Mitigation Identify, investigate, and mitigate risks related to battery and vehicle assets across customer lifecycles Design system-driven alerts, audit dashboards, and intervention strategies to address asset theft, misuse, or operational leakage Build data-backed narratives for senior leadership on asset loss reduction and risk governance 3. Process & Business Excellence Identify operational inefficiencies and drive structured process improvements using best practices in SOP design, RCA, and continuous improvement to reduce asset loss Collaborate with tech, product, and field teams to digitize and automate high-risk or manual workflows Champion implementation of new operating models and scalable processes aligned with business goals 4. Data, Reporting & Systems Integration Define and track OKRs related to recovery, onboarding hygiene, and at-risk asset identification Liaise with BI and product teams to prioritize and roll out system features, BRDs, and process automation tools Key Requirements: 6+ years of experience in program management, strategy and planning, or process/business excellence roles Exposure to domains like asset lifecycle management, mobility, logistics, or EV operations is a strong plus Strong experience in managing high-impact cross-functional programs (ability to influence without authority) Proficiency in Excel, Google Sheets, and working knowledge of dashboards/BI tools What you will learn: Stretch your first-principles thinking to solve the coolest business problems (no playbooks!) in a fast-evolving EV space Work directly with decision makers (HOD), with high visibility to CEO across various program streams Work for a tech-first setup that strongly believes in solving for long-term scale vs short-term wins Breadth of exposure to problems across strategy, technology, product, and operations (literally a micro-CEO stint!) Have fun at work - use no-code solutions to automate stuff or explore gen-AI tools - nothing is off-limits! Most importantly, GROWTH! - you'll soon realize that youre capable of way more than you imagined and it's addictive!