Cluster Incharge

Job Description

Job Title: Cluster Manager Location: [Insert Cluster / Region] Department: Operations & Maintenance (O&M) Reports To: O&M Manager / Zonal Operations Head Job Summary: We are looking for a hands-on and performance-driven Cluster Manager to manage operations across 200+ EV stations within the assigned cluster. The role demands strong leadership, operational planning, vendor governance, and analytical skills to ensure uptime, cost efficiency, asset accountability, and service excellence. Key Responsibilities: Network Uptime & SLA Management: Ensure QIS and Broadband uptime as per defined targets across all sites within the cluster. Drive continuous improvement in SLA compliance and proactively resolve network performance issues. Preventive Maintenance & Site Health: o Ensure monthly site visits and timely execution of preventive maintenance (PM) by vendors. o Monitor and track repair, replacement, and refurbishment activities to avoid operational disruptions. o Publish a monthly Health Tracker for all deployed assets in the cluster. Vendor Management & Governance: o Conduct monthly governance meetings with OME and SME vendors to review performance and compliance. o Track SME complaints, ensuring proper closure with actionable analysis on registered vs. resolved tickets. Team & Activity Planning: o Prepare and monitor daily, weekly, and monthly activity plans for all O&M engineers within the cluster. o Ensure clear allocation of responsibilities and performance tracking. Opex & Asset Management: o Ensure accurate OPEX provisioning and timely submission of data for budgeting and forecasting. o Track and validate all equipment through a monthly site-wise asset accountability tracker . Utility Bill & Power Management: o Ensure 100% timely collection and processing of EB (Electricity Board) and Broadband bills. o Prevent disconnections through close coordination and proactive follow-up. o Monitor DG (Diesel Generator) deployment and ensure proper maintenance, tracing, and validation. Qualifications & Skills: Bachelor's degree in Engineering, Electrical, Electronics, or a related field. 46 years of experience in EV operations, field management, or O&M coordination. Strong leadership and organizational skills with a focus on operational excellence. Proficient in MS Excel, PowerPoint, and data reporting. Excellent coordination, vendor management, and communication skills. Ability to manage field teams and travel as required across the cluster.