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Program Manager/ Cluster Head

Program Manager/ Cluster Head

Expleo

15 - 20 years

20 - 25 Lacs

Chennai

Posted:3 hours ago| Platform:

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Skills Required

Computer science PMP Manager Quality Assurance Financial reporting Performance management Project management Continuous improvement Forecasting Portfolio management SDLC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Looking for a Program Manager/ Cluster Head with minimum of 15+ years of progressive experience in portfolio, program, or project management, with a significant focus on theinsurance domain and managing portfolios that include software development, digital, and Quality Assurance (QA) projects.ResponsibilitiesPortfolio Delivery Management:Define, manage, and optimize the overall program and project portfolio within the insurance domain,including software development, digital transformation, and Quality Assurance projects , ensuring strategic alignment and effective resource allocation.Monitor portfolio performance across all project types (software, digital, QA), identify risks, and implement mitigation strategies to ensure successful delivery.Provide regular reporting and insights on portfolio health, progress, and financial performance to executive leadership and key stakeholders.Demonstrate a deep understanding of financials, including budgeting, forecasting, and cost management across the entire portfolio.Actively contribute to and lead efforts in developing comprehensive proposals for new business opportunities or strategic initiatives.Large-Scale Transformation Leadership:Lead and oversee large, complex transformation programs within the insurance landscape,with a strong emphasis on technology-driven changes including core insurance software implementations, digital customer experiences, and robust QA strategies , driving significant change and innovation.Ensure the successful execution of these programs from initiation to closure, meeting scope, budget, and timeline objectives.Navigate intricate organizational structures and interdependencies to facilitate seamless program delivery.People Leadership & Development:Lead, mentor, and develop a high-performing team of more than 50 professionals, fostering a culture of excellence, collaboration, and continuous improvement across software development, digital, and QA disciplines.Responsible for performance management, career development, and talent retention within the portfolio team.Promote a positive and inclusive work environment that encourages growth and innovation.Stakeholder & Customer Engagement:Serve as a primary point of contact for key internal and external stakeholders, including senior executives, business leaders, and external partners.Engage directly and in a face-to-face capacity with customers, understanding their needs related to software, digital solutions, and quality assurance, managing expectations, and ensuring solutions meet their requirements.Build and maintain strong, collaborative relationships with all stakeholders, effectively managing expectations and communications.Communication & Influence:Possess exceptional written and verbal communication skills, capable of articulating complex information clearly and concisely to diverse audiences.Influence decision-making at all levels, leveraging strong negotiation and persuasion abilities. QualificationsBachelors degree in Business Administration, Finance, Insurance, Computer Science, or a related field.Masters degree (MBA) or relevant professional certifications (e.g., PMP, PgMP, SAFe, Prince2) are highly preferred. Essential skillsExperience:Minimum of 15+ years of progressive experience in portfolio, program, or project management, with a significant focus on theinsurance domain and managing portfolios that include software development, digital, and Quality Assurance (QA) projects.Proven experience inleading large transformation programs from inception to successful completion, especially those with a strong technological component.Demonstrated experience inpeople management , specifically leading and developing a team ofmore than 50 people .Extensive experience working in aface-to-face role with customers , understanding their needs and building strong client relationships.Solid background in working on and contributing to business proposals.Skills & Knowledge:Deep and comprehensive understanding of the insurance industry, including its products, processes, regulatory environment, and market dynamics.Strong grasp of software development lifecycles (SDLC), digital product development, and QA methodologies.Exceptional leadership, communication, and interpersonal skills.Proven ability instakeholder management , negotiation, and conflict resolution.Strong financial acumen with a clear understanding of budgeting, cost control, and financial reporting.Excellent problem-solving abilities and a strategic mindset.Proficiency in portfolio management tools and methodologies (e.g., Agile, Waterfall, SAFe).

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Program Manager/ Cluster Head