Job
Description
The Cloud Services Team is a team of experts dedicated to delivering outstanding services and ensuring high-quality services for the Manhattan Distribution Management solution hosted on Cloud platforms. Currently consisting of 25+ members, comprised of experienced technical specialists and Program managers, they utilize their extensive knowledge to optimize Distribution Management workflows and deliver quality services. With their global presence and unwavering commitment to excellence, the team provides personalized support and fosters success for clients in the fiercely competitive industry. What You Will Do: A Services Project Manager/Program Manager plays a pivotal role in ensuring the successful delivery of services to clients/customers by overseeing the end-to-end lifecycle of the client. This role involves coordinating with various internal teams, managing client relationships, and continuously improving quality of deliverables. Serve as the primary point of contact for clients/customers, understanding their needs, and ensuring high levels of satisfaction. Regularly communicate with clients to provide updates on Cloud team deliverables, address concerns, and gather feedback for improvement. Identify areas for improvement in internal processes and implement necessary changes to enhance efficiency and effectiveness. Collaborate with internal teams, including operations, support, and technical teams, to ensure seamless delivery. Provide leadership and guidance to Operations and Client management teams, setting clear objectives, and fostering a culture of accountability and continuous improvement. Drive initiatives for continuous improvement in processes, tools, and methodologies. Foster a culture of innovation and excellence within the Cloud Services teams, encouraging collaboration and knowledge sharing. What You Will Need: Overall 8 - 10 years of experience in service delivery and program management. Proven experience in service delivery management, preferably in a technology or IT services environment. Strong interpersonal and communication skills, with the ability to build and maintain client relationships. Excellent leadership and team management skills, with a focus on driving performance and results. Analytical mindset with the ability to interpret data and make data-driven decisions. Project management certification (e. g. , PMP) and knowledge of ITIL (Information Technology Infrastructure Library) framework are desirable. Working knowledge on any cloud platforms (GCP, Oracle Cloud) along with a certification on Cloud technologies is a plus. Knowledge of Manhattan s Supply Chain solutions namely Warehouse Management, Integration Framework etc will be an added advantage. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Proactive attitude towards continuous learning and self-improvement. Ability to work collaboratively in a team environment
