Program Management Office Manager

Preferred Knowledge/Skills *:

Demonstrates extensive level of abilities and/or a proven record of success as follows:

• Leads all aspects of delivery on multiple engagements
• Manages client relationships and expectations, ensuring client satisfaction of services
• Leads delivery resource recruitment efforts
• Develops training and certification plans for delivery resources
• Conceptualizes, designs, and develops products/processes to improve delivery quality and efficiency
• Facilitates team operations management of multiple engagements and clients
• Manages client executive leadership relationships
• Deep knowledge of PMO Domain
• Proven track record implementing PPM systems.
• Planning Management
• Ability to lead a team to consistently deliver high-quality results and establish project governance
• Manage documentation of project intake
• Oversee tracking and maintenance of project plans
• Ability to develop on a business case
• Establish, analyze, and provide insights from metrics such as KPIs and OKRs
• Manage development of Delivery Roadmaps such as GANTT charts
• Execution & Financial Management
• Effectively lead a team to track and manage a RAID log
• Operate and manage under Change Management processes, including project scoping and design (i.e. establishing proper change management guardrails)
• Track budgets and identify and report variances
• Lead a team towards establishing plans to increase delivery governance
• Establish demand management and resource forecasting processes
• Use project schedules to drive execution and plan
• Communication & Knowledge
• Analyze documentation of processes and lead creation of training materials
• Inform and engage stakeholders through presentation of team-generated status reports
• Define and deliver support model with key stakeholders across delivery organizations
• Leverage experience in all phases of project delivery (development, execution, and transition)
• Knowledge of project governance and ability to track deliverable acceptance and feedback
• Continuous Improvement
• Implement process improvements
• Effectively track an established set of performance metrics and service levels across engagements
• Identify and manage operational risks and execute successful service transitions
• Deliver on time and to the quality standards expected from clients