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Vuram
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Program Analyst-IT, IT Voice Support role

Program Analyst-IT, IT Voice Support role

Vuram

6 - 10 years

6 - 10 Lacs

Bengaluru / Bangalore Karnataka India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Access Management Incident Resolution Voice & Chat Support Coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Manage IT deliverables for Voice support across multiple shifts with rotational weekly offs Maintain close working relationships with IT support teams, service management, business, and IT security teams to ensure effective user access and incident management Process client requests as per organization's security policies and existing mainframe access control lists Display high standards of professionalism, email etiquette, and ownership for handling and resolving requests Exhibit team spirit and cohesiveness to manage requests and sub-tasks effectively Manage deliverables for Voice and Chat support access provisioning within offshore scope Route requests to appropriate resolution groups when out of offshore team's scope Monitor status and progress toward resolution of open incidents Provide access as per user requirements and keep requestors informed on progress Assign incidents, escalate process-related matters if required Coordinate with other support teams for resolution and closure Communicate with Aviva employees, contractors, and vendors via telephone, email, and electronic communication Collaborate with sister departments to fulfill requests while maintaining ownership

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Program Analyst-IT, IT Voice Support role