Home
Jobs
Companies
Resume
Vuram logo

Program Analyst-IT, IT Voice Support role

6 - 10 years

12 - 16 Lacs

Bengaluru

Posted:22 hours ago| Platform: Naukri logo

Apply

Skills Required

Access control IT Analyst Programmer Analyst IT security Voice support ITSM IT support Routing Management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents Process client s requests in line with the organization s security policies, existing mainframe access control lists Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team Monitoring the status and progress toward resolution of all open incidents Provision of access as per user requirement Keeping requestors informed on progress made Assignment of the incidents, escalating the process related matters, if necessary Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee Qualifications Graduate

More Jobs at Vuram

Deputy Manager - FPNA

Chennai

7 - 8 yrs
|

INR 6 - 11 Lacs

Deputy Manager - RNA

Gurgaon

2 - 7 yrs
|

INR 8 - 8 Lacs

Senior Executive - Admin

Gurgaon

3 - 6 yrs
|

INR 3 - 7 Lacs

Lead Associate - Accounts Receivable - Night Shift

Hyderabad

1 - 4 yrs
|

INR 7 - 11 Lacs

Azure / Cloud Security- Consultant - Information Security- Mumbai

Mumbai

8 - 14 yrs
|

INR 13 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Access Control Interview Now
Vuram
Vuram
www.vuram.com

Information Technology and Services

San Francisco

51-200 Employees

180 Jobs

    Key People

  • Srinivasan P

    CEO

  • Ramakrishnan S

    CTO

RecommendedJobs for You

Vuram logo

Program Analyst-IT, IT Voice Support role

Vuram

Bengaluru

Vuram logo

Program Analyst-IT, IT Voice Support role

Vuram

Bengaluru

Avalara Technologies logo

Senior Technical Support Engineer

Avalara Technologies

Pune

Hyres India logo

Desktop Support Engineer & IT Engineer freshers

Hyres India

Hyderabad, Chennai, Bengaluru

Aris Global Software logo

Associate Support Engineer

Aris Global Software

Bengaluru

Microexcel logo

SAP BASIS Consultant

Microexcel

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

dsm-firmenich logo

Lead Specialist- Global Learning Support

dsm-firmenich

Hyderabad

Atlas logo

Senior Server Engineer 1

Atlas

Pune

Inspirisys logo

Field Engineer(Desktop)

Inspirisys

Gurugram

Proficient Amritsar logo

Web Scrapper

Proficient Amritsar

Noida