Professional Services Project Manager

As a Project Manager within the Blackbaud Customer Success Services team, you will be a part of the Services PMO responsible for overseeing staffing, scheduling, and project management of professional services projects related to Blackbaud's solutions. Your role will involve serving as the primary point of contact for both customers and internal project teams, ensuring the success of each project and providing exceptional customer service throughout the process. Collaboration with cross-functional teams will be essential for scheduling and managing project delivery, with a focus on project implementation process, customer care, and satisfaction. Your responsibilities will include managing professional services projects for Blackbaud's customers, conducting project kick-off and customer status meetings to facilitate transparent communication, and working closely with customers and internal teams to ensure timely completion of project tasks. Monitoring project timelines and milestones, maintaining project data in internal systems and project management tools, and addressing customer issues and feedback promptly will be key aspects of your role. To excel in this position, you should demonstrate the ability to effectively manage multiple customers and projects simultaneously, possess exceptional written and verbal communication skills, and exhibit strong organizational and time-management abilities. Familiarity with project management methodologies, as well as experience with tools such as Microsoft Visio, Project, Word, and PowerPoint, will be advantageous. Knowledge of SalesForce and/or Certinia is considered a plus. At Blackbaud, a digital-first company that supports a flexible remote or hybrid work culture, you will have the opportunity to contribute to projects from your current location while receiving support for hiring and career development. Stay updated on everything Blackbaud has to offer as you embark on this exciting role as a Project Manager in our Services PMO.,