Job
Description
Job Summary We are looking for a motivatedSenior Professional Services Engineerto join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 4support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – On Command Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies); Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault); Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks); Knowledge in ITIL methodologies: change, incident, problem and configuration management; Understanding of outsourcing/managed service and Cloud industry; ITIL Fundamentals certification (desirable); Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous; Experience in Linux System Administration Experience or Knowledge in other NetApp technologies like CVO, Storage GRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Data sense & Amazon FSxN for ONTAP would be highly regarded Working knowledge of hyperscalers – AWS, GCP, Azure. Good to have Associate or Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or Professional Cloud Architect, Azure Administrator or Architect. Education Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
