Professional Services

Key Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure loyalty and prevent defection to competitors.
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by proposing solutions that meet their objectives
• Ensure correct products and services are delivered to customers in a timely manner
• Serve as the communication link between key customers and internal teams
• Resolve issues and complaints to maintain client trust
• Generate new sales and business opportunities
• Prepare regular progress reports and forecasts

Additional Clari5-Specific Duties

• Create revenue strategies, account plans, and business processes for dedicated account management
• Work closely with partners/clients to deliver on revenue targets
• Advise and influence customers using consultative selling techniques and relevant campaigns
• Execute high-quality discussions with customer IT business leaders to influence strategy
• Continuously develop accounts for repeat business and proactively seek new opportunities
• Map key players and determine/document sales strategies for new initiatives
• Develop understanding of political relationships and their impact on buying behavior

Required Skills Experience

• Proven experience as a key account manager or in business development, preferably in IT, banking, or BFSI sector
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills; ability to build relationships at all organizational levels
• Excellent organizational, problem-solving, and negotiation skills
• Attention to detail, analytical mindset, and ability to work in a fast-paced environment
• Ability to influence customer decisions and develop ROI frameworks
• Leadership skills for motivating teams

Education/Qualifications

• Bachelor s degree in Business Administration, Sales, Marketing, or a related field is preferred.
• MBA or equivalent is an advantage
• Candidate should have overall experience of (7-15yrs) yrs of experience. And preferably into Account Management or have worked in clients facing roles for at-least 5yrs.

Key Attributes

• Team player with a keen eye for detail and problem-solving skills
• High motivation and adaptability to changing environments
• Ability to juggle multiple responsibilities and work across geographies
• Superior communication and presentation skills