Production/Application Support Engineer (DevOps)

Role & responsibilities

Providing technical and functional support:

• Providing technical and functional support
• Managing incidents within the scope
• Guaranteeing the eradication of problems

Implementing monitoring and supervise the applications technical and functional components:

• Implementing the system and parameters used to monitor its scope
• Monitoring the smooth implementation of processing according to the production plan
• Checking the functional and technical quality of the interfaces / transfers between applications
• Monitoring the condition of the applications technical components
• Ensure that the application meets its functional requirements and operates as intended
• Checking the proper running of application backups and restoration

Orchestrating and managing the various releases within his/her scope

Creating and enriching the application document framework

Maintaining operating procedures

Create Automation through Gitlab, Ansible, DAIR

Create and Deploy updates for Obsolescence, patches

Primary skillsets (mandatory):

• Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.
• Operation Excellence on Redhat Linux administration, Windows servers
• Vulnerability remediation for LINUX servers and Windows servers
• Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup
• Automation of deployment, customization, upgrades and monitoring through DevOps tools
• Strong English communication skills.

Secondary skill sets (good to have):

• Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
• Experience working with ServiceNow Ticket Tool
• Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.
• Experience with Kubernetes and containers.

Proven working Experience with the Technology below:

• Configuration management tools: Ansible, Gitlab CI , DAIR
• Script: Shell
• Monitoring: Dynatrace