Production Support Professional

Zensar

1 - 3 years

2 - 6 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

production support system maintenance analytical agile business planning manager technology html data integrity reporting tools testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Knowledge of Human Resources Information Systems, Workday Time & Attendance, SharePoint and Case Management systems are required.
Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions.
Resolves user log-in issues, content launching issues, completion issues.
Ability to lead a group or project and initiate change.
Ability to communicate effectively both orally and in writing.
Ability to work collaboratively and effectively with global diverse teams.
Ability to prioritize workload and consistently meet deadlines.
Comfortable working in a rapidly changing environment.

PRIMARY DUTIES AND RESPONSIBILITIES:

Acts as Systems Administrator for HR technology, including Workday and HR Portal technology (problem solve and diagnosis issues, case management, knowledge management) by addressing system issues and enhancing system functionality.
Provides User Support for associates across the enterprise (North America and Non-North America) via Support Mailboxes and Case Management Tools. Identifies requirements, resolves issues, provides user direction on system functionality, and escalates more complex issues in compliance with defined SLAs.
Supports Center of Excellence project work and configuration changes/enhancements in Workday, myHR Portal, and other HR technologies.
Develops and manages HR Technology system configurations, HTML page configurations, foundational data definitions, the accuracy of associate and system configuration settings, process documentation and integration and release testing.
Maintain a process of continuous review, feedback and action to spot areas of opportunity, including the creation of SOP s and scripts to automate repetitive tasks if possible.
Assists with review, testing and implementation of system upgrades and/or patches and fixes.
Interfaces directly with the vendor help desks to raise, troubleshoot and resolve system issues at the enterprise level and monitors and responds to support mailboxes
Makes corrections and updates security profiles in accordance with policy and is responsible for user audits and SOX compliance for assigned systems & domains.
Performs system maintece and data integrity activities including system audits, annual system data cleanups, and review of user accounts (associate, customer and contractors) and security audience maintece.
Utilizes reporting tools, Case Management, and Workday reporting tools to run reports for managers, HR Business Partners, Shared Services and internal other customers upon request. Pull completion reports to support business needs and requests.
Assist HR Technology Engineers with testing, design, and error resolution on integration feeds for assigned systems.
All other duties as assigned.

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