Production Support Engineer

JD: Production Support Engineer

What are we looking for? (Minimum Qualifications)

· Minimum of 4+ years of experience in technical support, customer experience and troubleshooting.

· Strong command over SQL with the ability to write complex queries for data extraction, manipulation, and performance tuning.

· Good knowledge of Azure Data Factory and its components.

· Strong knowledge of Data Warehousing concepts and ETL process.

· Hands-on experience working with Snowflake for data storage, processing, and analytics.

· Proficiency in Power BI with a strong understanding of its core components for data analysis and visualization.

· Excellent verbal and written communication skills in English.

· Ability to work both independently and as part of a team.

Preferred Skills:

· Familiarity with the Banking domain is advantageous.

· Previous experience dealing with support cases or requests via e-mail or any ticketing tool.

· Fundamentals of Data Build Tool (DBT) and Python programming language.

· Certification in Azure, Snowflake or Power BI.

· Occasional evening or weekend work.

Roles and Responsibilities:

· Working with functional and technical teams that are both India and US based.

· Provide daily support with a resolution for support cases and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.

· Providing a high level of service to our customers and adhering to our strict SLAs for response times

· Problem determination, workaround resolution, root cause analysis, major incident management.

· Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect.

· Monitoring and troubleshooting of SQL related job failures and creation of custom SQL views and procedures.

· Developing and attending training for self-improvement to assist and share knowledge with team.

· And other related duties as appropriate.