Production Support Engineer

You are a proactive and technically sound Production Support Engineer with 2 years of experience in .NET Development & Production support, and SQL Server. Your role involves providing L1/L2 production support for .NET applications, monitoring system and application logs, troubleshooting SQL Server issues, and ensuring application stability in a production environment. You will be required to respond to incidents, service requests, and change requests within defined SLAs, work closely with development, infrastructure, and QA teams, participate in shift rotations, and maintain support documentation. You should have a minimum of 2 years of experience supporting VB.NET and ASP.NET applications, solid hands-on experience with SQL Server, familiarity with IIS and Windows Server environment, and strong problem-solving skills. Experience with ticketing systems like JIRA, ServiceNow, or equivalent is essential. Good communication skills and the ability to coordinate with cross-functional teams are also required. Preferred qualifications include exposure to 24x7 production environments, awareness of ITIL processes, and a Bachelor's degree in Computer Science, Information Technology, or a related discipline. This is a full-time role located in Bangalore, which involves night shifts and weekend support as per business needs. You should be available for on-call support during off-hours when required.,