Production Operations Analyst

Description

• Lead technical solution design and integration, serving as a subject matter expert in automation projects.
• Develop and implement automation solutions, integrating with external systems using scripting languages such as Python, SQL, and C#
• Collaborate with the Product team to interpret product updates and translate them into actionable execution and documentation strategies.
• Research and experiment with emerging technologies, tools, and methodologies to drive innovation and enhance service delivery.
• Responsible for managing all Sev1 and Sev2 Incidents ensuring that issues are resolved in a timely manner
• Enhance team practices by introducing industry standards in automation, compliance, and reporting.
• Work closely with Operations teams to analyze client feedback, identify areas for improvement, and implement enhancements that address client needs and feature requests.
  

Qualifications

• Possess strong communication skills and the ability to work alongside non-technical teams.
• Python scripting skills is a must-have and will be assessed as part of the interview process.
• SQL scripting skills is a must-have and will be assessed as part of the interview process.
• Experience in gathering business requirements and translating them into functional design specifications
• Excellent organizational skills and the ability to work with limited supervision
• Strong problem-solving skills.
• Ability to deliver simple and innovative solutions to complex problems.
• Experience with an automation software package (Unify, BluePrism, Automation Anywhere, UiPath, PEGA, PowerAutomate, Alteryx)
• Experience with Jira, Confluence, ServiceNow
• Worked with an Agile development environment.
• Ability to handle multiple projects simultaneously, prioritize workload effectively and thrive in a dynamic and complex environment.
• Experience in Incident Management/Command