Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Infracloud Technologies
>
Production Engineer

$Infracloud Technologies logo$

Production Engineer

Infracloud Technologies

3 - 5 years

17 - 19 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

automation product engineering data management powershell incident management troubleshooting jira technical support monitoring python

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Production Engineer

, you ll be part of our newly formed global

Production Engineering (Prod Eng)

team the bridge between Technical Support and Engineering. Your mission is to accelerate the resolution of complex, customer-impacting issues, reduce escalation times, and contribute to the reliability and resilience of our products. You ll work closely with SREs, Product Engineers, and Technical Support, identifying recurring issues, performing root cause analysis, and driving automation that eliminates manual toil.

What You ll Do

Own Tier 3 technical escalations from Technical Support and ensure rapid resolution.
Investigate, triage, and mitigate incidents, ensuring accountability and timely communication.
Conduct trend and root-cause analysis to identify recurring issues, bug patterns, and product gaps.
Read and interpret application code to isolate, reproduce, and diagnose complex technical problems.
Collaborate with Support and Product Engineering to drive systemic improvements and long-term fixes.
Contribute to the creation and maintenance of runbooks, escalation workflows, and troubleshooting guides.
Partner with cross-functional teams to improve monitoring, logging, and alerting for production systems.
Automate repetitive tasks and build tools to improve team efficiency.
Participate in on-call rotations as part of a 24 7 follow-the-sun model.

What You ll Bring

3-5 years of experience in Production Engineering, Technical Support (Tier 3), SRE, or similar roles in a SaaS or enterprise software environment.
Strong understanding of incident management, troubleshooting, and root cause analysis.
Ability to read and understand code (golang preferred) to debug issues, analyze stack traces, and collaborate effectively with developers.
Proficiency with ServiceNow, Jira, Azure DevOps, or equivalent tools.
Familiarity with monitoring and observability platforms (Grafana, Prometheus, Splunk, etc.).
Hands-on experience with cloud platforms such as Azure, AWS, or GCP.
Basic scripting or automation skills (e.g., Python, PowerShell, or Bash).
Strong communication and cross-functional collaboration skills.
Data-driven mindset with a focus on efficiency, metrics, and continuous improvement.

Nice to Have

Experience working in globally distributed, follow-the-sun teams.
Exposure to AI or automation for incident triage or resolution.
Experience contributing to DevOps or SRE practices.
Prior experience in backup, recovery, or data management products.

More Jobs at Infracloud Technologies

Lead QA Engineer (Spark Data Integrity & Performance Testing)

Pune

4 - 9 yrs

INR 6 - 11 Lacs

Product Engineer - Python

Pune

7.0 - 12.0 yrs

INR 10 - 15 Lacs

Senior Site Reliability Engineer - Hyderabad

Hyderabad

6.0 - 12.0 yrs

INR 8 - 14 Lacs

Product Engineer "> Product Engineer

pune

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Senior Product Engineer

hyderabad

8.0 - 13.0 yrs

INR 25 - 35 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

$Infracloud Technologies logo$

Infracloud Technologies

Cloud Computing, Technology

N/A

Login to

Please Verify Your Phone or Email

Confirm Action

Production Engineer