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Deutsche Bank
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Production Analyst

Production Analyst

Deutsche Bank

2 - 6 years

6 - 10 Lacs

pune

Posted:22 hours ago| Platform:

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Skills Required

dbms sql jcl cobol cics css web services production control-m apex plsql salesforce spring tws java unix shell scripting html visualforce rest mainframes python oracle mq documentation triggers production support servicenow application support unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :
Job TitleProduction Analyst
Corporate TitleAssociate
LocationPune, India
Role Description

TDI PB Germany Service Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

The role is to support applications in the Investment domain.

The most critical application in this area is the Euro Engine 2 (EE2) which is the central system for all German back-office activities in securities processing. These are activities such as trade confirmations, mass transaction processing, financial reporting, settlement and collateral Management, position and P&L management, provision and interest calculation. Main interfaces of the EE2 system include real-time feeds for executed trades from various front ends, clearing & settlement interfaces including S.W.I.F.T. To fulfill these tasks the system uses batch and online processing on mainframe with 3270-Terminal-Emulation. The IT system uses CICS, Cobol, MQ, DB2, JCL and is hosted by Kyndryl.

The main tasks of the Service Management Analyst are monitoring and tracking activities, analysing issues, and supporting the resolution of issues. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

What well offer you
As part of our flexible scheme, here are just some of the benefits that youll enjoy,

Best in class leave policy.

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Incident-, Change-, Problem- and Service Request management

Solving incidents of customers in time

Log file analysis and root cause analysis

Participating in major incident calls for high priority incidents

Performing changes for amendments of data within the application

Leading Problem management to solve Application issues

Creating Service Requests for Customers to provide Reports and Statistics

Escalating and informing about incidents in a timely manner

Documentation of Tasks, Incidents, Problems and Changes

Documentation in Service Now

Documentation in Knowledgebase (Confluence/OneNote etc.)

Improving monitoring of the application

Adding requests for Monitoring

Adding alerts and thresholds for occurring issues

Implementing automation of tasks

Your skills and experience

Any graduate, Any Engineering, Postgraduate from an accredited college or university with having mainframe experience more than 3 Years

Should have minimum 6 years of experience in Production Support role on Mainframe based application and technology like JCL, Cobol, CICS, DB2, SQL, MQ, TWS OPC Scheduler.

Ready to work in production support environment.

Experience in handling Production Releases and Deployments

ITIL V3/V4 foundation certification will be the advantage.

Experience in using ServiceNow tool

Note- We dont have regular Night shift or weekend shift but if any business requirement comes then we must work on exceptional basis.Key Business Competencies
Proficiency Level (1 to 5)

CommunicationP3- Experience

Financial ManagementP2- Basic

InnovationP2- Basic

Managing ComplexityP3- Experience

Product Knowledge (internal & external)P3- Experience

Risk ManagementP2- Basic

Key Technical Competencies
Proficiency Level (1 to 5)

Business Continuity / Disaster RecoveryP2 - Basic

Operational ManagementP3 - Experienced

How well support you

Training and development to help you excel in your career.

Coaching and support from experts in your team.

A culture of continuous learning to aid progression.

A range of flexible benefits that you can tailor to suit your needs.

https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

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Production Analyst