Product Trainer

Job Title: Product Trainer

Location: Kochi

Department: Product / Training / Customer Success

Industry: Information Technology (IT)

Experience: 2–4 years

Job Summary:

We are looking for a motivated and enthusiastic Product Trainer to join our growing team, who is passionate about technology, product training, and customer success. The Product Specialist will support the product team by providing product knowledge, training employees, conducting product demos, and creating engaging training materials.

Key Responsibilities:

• Learn the company’s IT products in-depth to become a subject matter expert.
• Provide product training and onboarding sessions to internal teams and new joiners.
• Deliver live product demonstrations to clients, partners, and stakeholders.
• Develop and update training materials, including PowerPoint presentations, user manuals, and video tutorials.
• Conduct regular refresher training for sales, support, and other cross-functional teams.
• Collect feedback from users and team members to help improve the product and training methods.
• Support the product and customer success teams in addressing product-related queries.
• Assist in documenting FAQs, product updates, and knowledge base articles.

Skills and Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field
• MBA (with a focus in Finance, Strategy, or Marketing preferred).
• 3–5 years of experience in product training, financial services, or a related field.
• Strong understanding of financial instruments, markets, and regulatory environments
• Proficiency in MS Office, especially PowerPoint and Excel.
• Good analytical and problem-solving abilities.
• Ability to understand and explain technical concepts to non-technical users.
• Self-starter with a willingness to learn and grow in the tech industry.
• Basic understanding of software products or SaaS platforms (preferred but not required).

Preferred Attributes:

• A team player with a positive attitude and eagerness to contribute.
• Detail-oriented with strong organizational skills.
• Willingness to travel occasionally for client training or demo sessions.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Are you ready to join immediately?
• Are you proficient in both written and verbal English?

Education:

• Bachelor's (Required)

Experience:

• Product Training: 2 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person