Product Trainer & Customer Success Specialist

About Eduxa:

Role Overview:

Key Responsibilities:

• Conduct in-depth training sessions on AI products for school leaders, educators, and stakeholders.
• Tailor training programs to suit the needs of different schools and educational systems.
• Support schools through the onboarding process, ensuring smooth integration and adoption of the tech products.
• Offer continuous customer success support to address any challenges faced by schools after onboarding.
• Track and report on training and customer success metrics, helping identify opportunities for improvement.
• Utilize data analytics and Excel skills to analyze training effectiveness and product usage.
• Collaborate with the product and consulting teams to refine training materials based on customer feedback and evolving needs.
• Provide ongoing support to educators to ensure they maximize the value of AI tools in their classrooms.
• Travel to schools across India to conduct in-person training and onboarding sessions as required.

Required Skills & Qualifications:

• Proven experience as a trainer or teacher with a strong interest in technology integration.
• Knowledge and experience in customer success, with a focus on onboarding and ongoing support.
• Familiarity with educational technology and AI products is a plus.
• Strong presentation and communication skills, with the ability to explain complex concepts to non-technical audiences.
• Proficiency in Excel and data analytics to analyze product usage, training feedback, and success metrics.
• Enthusiasm for technology and education, with a passion for empowering educators and supporting product adoption.
• Willingness to travel and work on-site with schools across India.
• Ability to adapt training methods to suit diverse audiences and contexts.

Preferred Background:

• Experience as a school leader with a focus on technology integration and customer success.
• Background in product training within a tech company, particularly in an education-related field.
• Experience in K-12 education and knowledge of the challenges schools face in adopting new technologies.