We're hiring a Head of Engineering at Zonka Feedback . Own the Stack, Scale AI, Lead the Vision!! Company Profile: Zonka Feedback is a powerful, AI-driven customer experience (CX) and feedback platform that helps businesses capture feedback, measure, and improve customer satisfaction across various touchpoints, and drive strategic growth. With seamless integrations into major CRMs like Salesforce and HubSpot, Zonka Feedback empowers brands worldwide to listen to customer voices and make data-driven decisions through multi-channel feedback collection, advanced reporting, and AI insights. Get to know more about us at www.zonkafeedback.com We're building an AI-first SaaS platform that's redefining how feedback systems work and combines: Smart prompting and automation Seamless ML model integration and fine-tuning Rich analytics and actionable insights Scalable infra to handle millions of requests and third-party integrations Agentic, autonomous workflows Job Role: We are looking for a dynamic Head of Engineering to architect and build scalable, AI-powered systems using modern technologies including Node.js, Python, React, AWS, and Serverless frameworks. In this role, you will play a critical part in shaping our core product by integrating advanced AI/ML models and developing intelligent automation workflows. As a key technical leader, you will guide a lean team of engineers, drive high-impact architectural decisions, and ensure the reliability, security, and performance of our systems. Ideal candidates have 7 to 15+ years of software development experience, with deep expertise in full-stack development, cloud architecture, and AI/ML integration. They have a proven track record of leading teams in fast-paced SaaS or startup environments, along with hands-on experience working with large-scale datasets, vector databases, and advanced NLP and LLM technologies . Key Responsibilities: Drive the engineering vision and execution for Zonkas AI-first customer experience platform Build and integrate ML/NLP systems, including LLMs and vector databases Architect and develop scalable systems using Node.js, Python, React, AWS, and Serverless Design and implement AI-powered workflows and automation pipelines Optimize infrastructure, DevOps, CI/CD , monitoring, and cost efficiency Lead and mentor a lean team of engineers; drive hiring and performance Collaborate with product and design teams to execute the product roadmap Maintain high code quality, system reliability, and security Leverage modern tools like GitHub Copilot, WindSurfer, and Cursor to drive productivity Requirements: 7 - 15 years of hands-on software development including full-stack development and system architecture Strong background in NLP, ML, and deploying LLM-based solutions in production environments Skilled in prompt engineering and RAG architecture Experience working with large datasets, ElasticSearch, and vector databases Strong expertise in Node.js, Python, AWS, React and scalable systems architecture Prior experience building and leading engineering teams in SaaS or startup environments Ability to balance leadership, architecture, and hands-on coding Familiarity with DevOps, CI/CD, infrastructure monitoring, and security best practices Excellent problem-solving, communication, and team-building skills If this sounds like you, we are here to have the next talk. Share your resume on hr@zonkafeedback.com
We are looking for a Senior AI/ML Engineer to join our team and help design, build, and deploy the product. About Us Zonka Feedback is a fast-growing, bootstrapped SaaS company building an AI-first platform that combines machine learning, GenAI, and large-scale analytics. We are working on cutting-edge applications of AI including LLMs , NLP , unsupervised clustering , vector databases , and retrieval-augmented generation (RAG) systems . Key Responsibilities Design and build scalable NLP pipelines , unsupervised clustering models , and semantic search solutions . Develop vectorization pipelines and implement RAG (Retrieval-Augmented Generation) architectures for efficient information retrieval. Fine-tune large language models (LLMs) and craft effective prompt engineering strategies for real-world performance. Evaluate and optimize AI/ML models using tools like LangChain , Evals , Hugging Face , and custom evaluation frameworks. Work closely with backend and product engineering teams to integrate AI capabilities into production systems. Continuously research and implement advancements in AI, ML, and LLMs to keep the product innovative and competitive. Requirements 3 to 6 years of hands-on experience in Machine Learning and NLP . Solid experience in unsupervised learning techniques (clustering, dimensionality reduction, topic modeling, etc.). Strong understanding and experience in vector databases (e.g., FAISS, Pinecone, ChromaDB) and RAG system design . Experience with LLM fine-tuning , prompt engineering , and deployment of AI systems in production. Proficiency in Python and relevant ML/AI libraries such as TensorFlow, PyTorch, Hugging Face, LangChain, and OpenAI APIs. Strong analytical and problem-solving skills with an ability to work in a fast-paced environment. Prior experience building end-to-end AI features that are used in real products is a strong plus. If this sounds like you, we are here to have the next talk. Share your resume on hr@zonkafeedback.com
As we expand our integration ecosystem and AI capabilities, were looking for a Backend Developer (Node.js) to help connect Zonka Feedback - our AI-powered customer experience and feedback management platform - with the leading tools and scale our platform to the next level. You'll play a key role in building smart, scalable integrations using Node.js that power our AI-driven insights engine, enabling businesses to automate feedback workflows, uncover intelligent insights, make real-time, data-backed decisions, and deliver exceptional customer experiences. Get to know more about us at www.zonkafeedback.com Job Role Build, maintain, and optimize scalable backend services using Node.js and related frameworks Design and implement third-party API integrations (CRMs, Helpdesks, Analytics tools, Payment Gateways, etc.) Write clean, efficient and well documented code Collaborate with frontend, product, and QA teams to deliver features end-to-end Ensure performance, security, scalability, and data protection, and reliability of backend services Debug, troubleshoot, and continuously improve existing systems and integrations Qualifications 2 years of experience in backend development using Node.js. Strong experience in building and maintaining external API integrations Solid understanding of REST APIs, OAuth, Webhooks, and authentication mechanisms. Experience with MongoDB Understanding of backend design principles and scalable architecture Familiarity with version control systems like Git . Prior experience working in a SaaS or product-based company is a plus Interested? Send your resume to us at hr@zonkafeedback.com
We're hiring Product Consultant at Zonka Technologies. Company Profile At Zonka Technologies, we're transforming how businesses understand and elevate their customer experiences. Our flagship product, Zonka Feedback, is AI-driven Customer Experience (CX) and Feedback Management platform that helps businesses capture feedback, measure customer satisfaction, and drive strategic growth across multiple touchpoints. With seamless integrations into leading CRMs like Salesforce and HubSpot, it enables brands to listen to customer voices and make data-driven decisions through multi-channel feedback collection, advanced reporting, and real-time AI insights. From NPS and CSAT to sentiment analysis and customer journey mapping, Zonka Feedback empowers global businesses to uncover intelligent insights and take timely action to improve and transform customer experiences. Role Summary As a Product Consultant , you'll be the voice and guide for Zonka Feedback's customers. The role is all about delivering a smooth, supportive, and value-driven experience - from onboarding to ongoing engagement by guiding them through account setup, product training, and feature adoption while providing timely support and proactive check-ins to ensure they gain maximum value from our AI-powered customer experience and feedback platform. You'll manage a portfolio of US-based customers, taking ownership of their success by tracking progress, resolving issues, and maintaining regular touchpoints to drive adoption and satisfaction. This is a night-shift role (6 PM 3 AM IST) aligned with our US customer base. Job Role Customer Onboarding: Lead and manage end-to-end onboarding journey for new customers, including account setup, product training, and implementation Conduct product walkthroughs and tailored training sessions to ensure effective adoption and understanding Guide customers in creating surveys, setting up distribution channels, and integrating with CRMs or third-party tools Ensure timely onboarding completion and customer satisfaction through structured onboarding journeys Promptly respond to product-related inquiries from new customers via Intercom or other support channels and schedule calls with Sales team Customer Support: Serve as the primary point of contact for all product-related queries via chat, email, or phone Deliver fast, clear, and effective resolutions to technical issues, ensuring a smooth customer experience Collaborate with product and engineering team to report bugs, escalate technical issues, and follow up on feature requests Customer Success Management: Conduct regular check-ins with existing customers to assess satisfaction, ensure ongoing engagement and adoption Monitor account health and usage metrics to identify and report at-risk accounts Qualifications 1 to 2 years of experience in customer onboarding, success or support role (preferably in a SaaS/product environment) Willingness to work night shifts (6 PM 3 AM US time) Excellent written and spoken communication skills Strong product understanding and technical aptitude Customer-first attitude with empathy and problem-solving skills Ability to work independently, manage multiple onboarding journeys, and collaborate across teams Familiarity with tools like Intercom, Freshdesk, HubSpot, or similar platforms is a plus Interested? Send your resume to hr@zonkafeedback.com
We 're hiring Customer Onboarding and Success Specialist at Zonka Technologies!! Role Summary As a Customer Onboarding and Success Specialist, you'll be the voice and guide for Zonka Feedback's customers. The role is all about delivering a smooth, supportive, and value-driven experience - from onboarding to ongoing engagement by guiding them through account setup, product training, and feature adoption while providing timely support and proactive check-ins to ensure they gain maximum value from our AI-powered customer experience and feedback platform. Youll manage a portfolio of US-based customers, taking ownership of their success by tracking progress, resolving issues, and maintaining regular touchpoints to drive adoption and satisfaction. This is a night-shift role (6 PM – 3 AM IST) aligned with our US customer base. Job Role Customer Onboarding: Lead and manage end-to-end onboarding journey for new customers, including account setup, product training, and implementation Conduct product walkthroughs and tailored training sessions to ensure effective adoption and understanding Guide customers in creating surveys, setting up distribution channels, and integrating with CRMs or third-party tools Ensure timely onboarding completion and customer satisfaction through structured onboarding journeys Promptly respond to product-related inquiries from new customers via Intercom or other support channels and schedule calls with Sales team Customer Support: Serve as the primary point of contact for all product-related queries via chat, email, or phone Deliver fast, clear, and effective resolutions to technical issues, ensuring a smooth customer experience Collaborate with product and engineering team to report bugs, escalate technical issues, and follow up on feature requests Customer Success Management: Conduct regular check-ins with existing customers to assess satisfaction, ensure ongoing engagement and adoptio Monitor account health and usage metrics to identify and report at-risk accounts Qualifications 1 to 2 years of experience in customer onboarding, success or support role in a SaaS/product environment Willingness to work night shifts (6 PM – 3 AM US time) Excellent written and spoken communication skills Strong product understanding and technical aptitude Customer-first attitude with empathy and problem-solving skills Ability to work independently, manage multiple onboarding journeys, and collaborate across teams Familiarity with tools like Intercom, Freshdesk, HubSpot, or similar platforms is a plusW
We're looking for a Growth Marketing Specialist to drive demand generation for Zonka Feedback through performance and marketing automation. This role blends Performance Marketing, Marketing Automation, and Analytics , with a strong focus on leveraging AI tools and agents to scale results. Key Responsibilities Performance Marketing (Google & LinkedIn Ads + Remarketing) Plan, launch, and optimize Google Ads and LinkedIn campaigns for lead generation. Manage remarketing campaigns across channels. Create and test l anding pages optimized for conversions. Ensure accurate tracking setup (UTMs, pixels, events). Marketing Automation (HubSpot AI-driven Nurture & Prospecting) Design and manage re-prospecting and nurturing campaigns in HubSpot. Use AI-driven workflows for automated prospecting, demo recovery, and intent-based outreach. Build lead scoring and intent models for better qualification. Align automation flows with sales handover to ensure higher MQL SQL conversion. Analytics & Reporting (GA4, HubSpot, Dashboards) Own end-to-end marketing attribution (campaign nurture revenue). Set up and maintain GA4 + HubSpot dashboards for real-time visibility. Deliver monthly executive summaries with insights and recommendations. Run experiments & A/B tests to continuously optimize results. What We're Looking For Proven experience in B2B SaaS demand generation (must-have). 2 to 6 years of experience in performance marketing, automation, and analytics. Hands-on with Google Ads, LinkedIn Ads, HubSpot, GA4, AI Automation. Strong knowledge of lead scoring, funnels, and pipeline metrics. Believer in AI tools and agents for marketing automation, data analysis, and campaign optimization. ROI Driven, ICP Focused, with a track record of generating measurable business impact Why Join Us Join Zonka Feedback, a leading AI-powered customer experience platform. Drive growth through performance marketing, AI-powered automation, and analytics, experiment with new strategies, and make a real impact on lead generation and business outcomes in a fast-growing B2B SaaS environment. Apply at deepti@zonkafeedback.com
We are looking for a Statistician / Data Scientist for our AI-powered feedback platform, Zonka Feedback, with expertise in advanced analytics, regression, linear modeling, and statistical modeling to drive actionable insights for business decision-making. The ideal candidate will have strong experience in building predictive and impact models, designing scoring frameworks, and applying advanced analytics to generate actionable insights for business outcomes. This is a contract engagement where you will be developing and validating formulas and models, collaborate with business stakeholders, and provide data-driven insights that inform strategic decision-making. Key Responsibilities Design, develop, and implement statistical formulas, regression and linear models, predictive models, and scoring/ impact analyses for CX metrics and reporting dashboards Apply advanced analytics to uncover trends, patterns, and drivers across business data. Provide guidance on statistical methodologies and best practices across analytics projects. Design scoring systems and algorithmic frameworks for reporting and decision-making dashboards. Validate, test, and ensure accuracy and reliability of formulas and analytical outputs. Collaborate with product and engineering teams to integrate formulas/models into reporting systems and dashboards. Qualifications Degree in Statistics, Mathematics, Economics, Data Science, or a related field. Proven experience in statistical modelling, regression analysis, linear modelling, and predictive analytics. Proficiency in programming/statistical tools. Experience with CX platforms and metrics is a plus. Strong analytical problem-solving skills and attention to detail. Excellent communication skills to explain formulas and models to non-technical stakeholders.
Zonka Technologies is looking for Interns to join our Outreach team. As an intern, you will play a key role in boosting our online presence by identifying backlink opportunities and building strong relationships with bloggers, influencers, and industry websites. Role Collaborate with the Outreach team to support link-building strategies. Research and identify high-quality backlink opportunities. Conduct outreach to potential partners for guest posts, backlinks, and collaborations. Track and report the success of link-building campaigns. Assist in improving overall SEO performance through strategic link-building. Qualifications Bachelors degree in Marketing, Business, or a related field. Understanding of SEO and link-building principles. Familiarity with SEO tools; knowledge of Google Analytics is a plus. Strong written and verbal communication skills. Enthusiastic, proactive, and eager to learn; able to work independently. Ability to collaborate with content and Outreach teams effectively. Why Join Us: Gain hands-on experience in digital marketing and SEO while working in a dynamic and learning-focused environment.
Zonka Technologies is seeking an Affiliate Marketing Intern to help grow our partner network and maximize revenue opportunities. As an intern, you'll assist in managing affiliate relationships, tracking performance, and optimizing campaigns to drive measurable results. Role Support the Outreach team in executing affiliate marketing strategies. Identify potential affiliate partners and opportunities. Engage and build relationships with affiliates to drive collaboration. Monitor affiliate performance and track campaign effectiveness. Provide insights and suggestions to improve affiliate marketing initiatives Qualifications Bachelors degree in Marketing, Business, or a related field. Basic understanding of affiliate marketing and digital marketing principles. Proficiency in Microsoft Office Suite and Google Workspace. Good written and verbal communication skills for outreach and partner engagement. Enthusiastic, proactive, and eager to learn; able to work independently. Ability to collaborate with different teams, including Outreach and content teams. Why Join Us Gain real-world experience in affiliate marketing, partner management, and digital growth strategies in a supportive and innovative work environment.