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Eurofins It Solutions India
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Product Sustenance Engineer- FAMS

Product Sustenance Engineer- FAMS

Eurofins It Solutions India

2 - 3 years

|

4 - 6 Lacs

bengaluru karnataka india

Posted:2 hours ago| Platform: Foundit logo

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Skills Required

talent acquisition employee relations performance management hr compliance succession planning

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Provide operational support for IAM solutions including Single Sign-On, Web Access Management, User Lifecycle, and Federation protocols (SAML, OIDC).
Manage and report on IAM service levels to ensure business support targets are met.
Liaise with internal and external stakeholders such as Helpdesk teams, business users, compliance, vendors, and system administrators.
Integrate new applications with the Federated Access Management System using industry-standard security protocols.
Execute process improvements and automation projects to reduce incident volume and improve efficiency.
Participate in a 24/5 on-call rotation and occasionally support off-shift maintenance windows.
Troubleshoot IAM infrastructure under pressure, provide detailed documentation, and maintain service management reporting.

Qualifications:

Bachelor's degree or equivalent experience.
Deep technical expertise in IAM tools and processes, including PingFederate, PingDirectory, Azure Identity Platform, ADFS, PAM, and MFA.
Strong understanding of federation protocols (SAML, OIDC) and identity lifecycle management.
Experience working in an ITIL-based service management environment.
Excellent communication, documentation, and problem-solving skills.
Familiarity with cloud platforms like Azure and AWS is a plus.

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Eurofins It Solutions India

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