Product Sustenance Engineer- FAMS

5 - 8 years

5 - 6 Lacs

Posted:9 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Provide operational support for IAM services including incident management and support requests resolution related to access, directory, and authentication technologies.
  • Own and manage the support queue, ensuring timely resolution of tickets, identification of recurring issues, and root cause analysis.
  • Recommend and implement process improvements and system changes to reduce workload and optimize team efficiency.
  • Execute automation initiatives and small projects aimed at enhancing IAM service reliability and performance.
  • Participate in a 24x5 team rotation schedule, with planned off-shift work for project maintenance windows as required.
  • Collaborate effectively within a global, cross-functional team supporting Eurofins information security policies and compliance requirements.
  • Maintain hands-on technical expertise and deep understanding of IAM technologies to troubleshoot and resolve complex issues.

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