Product Support Representative

Worldpay

6 - 8 years

8 - 9 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

application support operational excellence linux representative windows troubleshooting risk management product support financial services recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Improve observability, reliability and availability by defining and measuring key metrics
Contributing to observability Instrumentation standards and creating repeatable patterns and libraries for our engineering teams.
Guiding product engineering teams on how to achieve operational excellence for new product and feature launches.
Collaborate cross functionally to reduce service disruptions and automate incident response
Collaborate with our platform and operations teams to build, maintain, performance tune and optimize our cloud infrastructure. (Think Docker, Terraform, Kubernetes (EKS), EC2, etc.)
Debugging difficult technical problems, and making systems and products both work better
Proactively find and analyse reliability problems across our stack, design and implement software to create solutions that are secure, scalable and highly available.
Educate, mentor and hold the engineering teams accountable to improve the reliability of our systems and make reliability a core value of the engineering culture.
Participate in an on-call rotation to provide timely troubleshooting and resolution of urgent issues.

What you bring

6- 8 years of experience in SRE Application Production Support.
Good Hands-on Experience on AWS Cloud, Kubernetes Deployments, DevOps Tools.
Production Application Support on AWS Cloud Administration, Docker, Terraform, Kubernetes ITIL
Process Awareness [Incident, Problem, Change], SSL Certificate,
Understanding of Windows, Linux, AWS - Cloud technologies
Good communication and interpersonal skills.
Good Hands-on Exp on Linux Based Application Environments & Monitoring Tools.

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