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Tellus Power
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Product Support Manager (EV Charging Stations)

Product Support Manager (EV Charging Stations)

7 - 12 years

|

8 - 11 Lacs

Posted:1 hour ago| Platform:

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Skills Required

product management ev charger zendesk ev charging salesforce product strategy chargers charging system jira charging stations product planning product development freshdesk electric vehicle

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and build the L2/L3 Product Support team for EV charging stations. Manage escalations, improve support metrics, and act as the bridge between customers and engineering teams. No EV charging experience required.

Key Responsibilities:

Lead a team of 10- 18 Technical Support Engineers.
Handle escalations across chargers, connectivity, firmware, cloud & payments.
Own KPIs: FCR, MTTR, CSAT, backlog.
Drive training, documentation, and knowledge base.
Manage 247 on-call support and major incidents.
Coordinate with Product, R&D, and global teams.
Support New Product Launches (NPI).

Requirements:

BE/B.Tech (Electrical/Electronics/Mechatronics/Instrumentation/Power)
7- 12 years total experience.
5+ years in L2/L3 technical support.
3+ years people management.
Strong knowledge of electrical systems, embedded systems & networking.
Hands-on with diagnostic tools (DMM, scope, etc.).

Preferred:

Experience with Salesforce/Zendesk/Freshdesk/Jira.
Excel dashboards & reporting.
Strong English communication; Hindi is a plus.
Interest in EV / clean energy.

More Jobs at Tellus Power

Product Support Manager (EV Charging Stations)

hyderabad

INR 8 - 11 Lacs

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