Product Support Escalation Engineer

2 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

About Singular

Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.

Backed by top investors with $50M raised, we partner with leading brands like Lyft, Warner Bros, Airbnb, LinkedIn, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us!


The Role

Product Support Escalation Engineer


What You’ll Do

  • Be the primary technical support contact for customers, partners, and internal teams.
  • Troubleshoot complex technical issues and drive resolutions.
  • Partner with Product, Engineering, and QA to improve product functionality.
  • Provide expert guidance on SDK integration and deployment.
  • Mentor team members with your deep technical expertise.
  • Advocate for customers by bringing feedback into product discussions.


What You’ll Need

  • 2+ years in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
  • Experience in mobile advertising analytics or AdTech is a plus.
  • Excellent problem-solving, analytical, and communication skills.


Why Join Us?

🌟 Work with world-class customers & products

🌟 Be part of a fast-growing, innovative company

🌟 Collaborate with talented, global teams

🌟 A culture that values creativity, ownership & customer advocacy

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You