Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Infor
>
Product Support Analyst

Product Support Analyst

Infor

2 - 4 years

11 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

hospitality networking hospitality management windows troubleshooting product support recruitment crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidate should be qualified to offer technical support to Infor customers who are using the Infor POS product. Candidate should be willing to work in shifts, which includes India night hours. Good technical aptitude, strong knowledge of the English language communication skills, ability to work in a team and good customer service skills are key. An Infor POS product support analyst should have the technical aptitude to learn our POS software/hardware systems. He/she should be able to provide excellent remote customer service to our customers in Canada, Americas, and Europe. Candidates should have excellent command over the English language, both verbal and written. Typically reports to a manager or team lead.

A Day in The Life Typically Includes

Supporting a US and Canadian customer base on the Infor POS product through all available support channels, which currently includes a case queue populated with cases created by customers through our self-service portal and/or by phoning the customer care team, who inputs case details on behalf of the customer, along with live, direct to tech support chat via SMS text message.
Picking up and working customer cases from the product support queue, based on priority and service level agreement expiration time to ensure the initial response of all cases meet contractual service level obligations.
Owning a case through resolution, troubleshooting the issue following all department policies and procedures. Internally escalating to the technical support team when needed for additional expertise.
Using effective written and verbal communications skills throughout the case lifecycle, including timely case updates, to ensure a great customer experience.
Attend daily huddle and/or other meetings as needed.
Keep current and expand knowledge on the POS product line by attending internal product release, webinar, or other training meetings when scheduled.
Meeting or exceeding monthly team and individual KPI goals.

Basic Qualifications

2-4 years work experience in the IT and/or
hotel industries
. Hotel experience should be with the front desk or Food Beverage (FB) service departments, preferably FB service. IT experience should include PC helpdesk/technician or similar roles.
If work experience is in the hotel industry, it should be with a reputable hotel group (Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela or similar).
bachelors degree in computer science or equivalent, and/or a degree in hotel/hospitality management or equivalent.
Expertise on hotel software systems (Property Management Systems/PMS or Point of Sale Systems/POS) and proficiency in basic Microsoft applications (Word, PowerPoint, Excel)-Preferred
PC troubleshooting to includeWindows desktop operating systems (Windows 7/10/11),TCP/IP networking, including troubleshooting using O/S command line utilities, DHCP vs fixed IP addresses, IP networks/subnet masks, knowledge of peripheral devices including receipt printers, barcode scanners, credit card terminals, and the ability to understandSQL databasesand queries.
Proficiency in the English language customer service skills.
willing to work during India night and/or day hours from the Bangalore office. Work schedules may be fixed or rotational based on business needs.

Preferred Qualifications

1. Previous experience with Point of Sale, restaurant, or hospitality work environments.
Technical certifications in networking, SQL, operating systems, or others such as CompTIA A+.
Previous experience using a CRM to log and work incidents such as: Salesforce, Zendesk or ServiceNow would be considered an asset.
Understanding of Cloud based systems and infrastructure.

More Jobs at Infor

Software Engineer, Senior

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Software Engineer, Senior

Hyderabad, Telangana, India

3 - 6 yrs

Salary: Not disclosed

Software Developer, Senior (CA)

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Data Migration Consultant

Hyderabad

4 - 5 yrs

INR 6 - 7 Lacs

QA Engineer, Senior

Hyderabad

3 - 8 yrs

INR 14 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Infor

Software Development

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Product Support Analyst