Product Support Analyst

Roles and Responsibilities:

-Below is a list of some duties a Applications Support Engineer would be involved in but not limited to.

-Need to interact with Customers for troubleshooting their issues.

-Prompt response to be given over mail, call, Help Desk Ticketing System for their queries.

-Need to be a volunteer and take on responsibilities for quick resolutions.

-Should take on other duties and responsibilities for the effective and efficient performance of this role.

-Building support integration environments.

-Working with other pillars to strengthen the support model between teams.

-BDE and responsible for bug prioritization for development.

-Pre-Bug reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development.

-Work with Product Strategy on product improvement recommendations.

-Handle the more technical issues during critical customer escalations.

-Work with development to incorporate tools into the application.

-The Candidate must be ready to travel in other countries and states.

Qualifications:

-Any UG/PG Degree with Excellent Computer Handling Knowledge and relevant technical skills.

-Experience building and/or troubleshooting enterprise business applications.

-Implementation, support, consulting or development experience (or equivalent) in enterprise business application.